Customer Service Duty Manager at British Airways International (2000 – 2021)
- Overseeing Audits, Business Initiatives, Local projects and Station Emergency Procedures.
- Overseeing and Managing First and Business Key Accounts.
- Overseeing, Negotiating and Managing pricing with distributors.
- Overseeing and ensuring that correct rates are applied, to avoid revenue abuse.
- Overseeing and ensuring that confidentiality is adhered to when dealing with contracts & rates.
- Overseeing and Managing 120 Ground Handling Staff, including third party suppliers.
- Overseeing all First Class and Business Class Lounges.
- Overseeing and Auditing Food Safety Standards.
- Ensuring that all local resources are utilized in such a manner that revenue is maximized, and productivity is achieved.
- Ensuring that the Service Level Quality is in line with the Service Level Agreements(SLA's) and Contractual Agreements.
- Assisting South African Airport Managers with performance management of suppliers. Deputizing as the South African Airport Manager as appropriate.
- Supporting the South African Airport Manager in managing relationships with all relevant parties, including third party companies, International/Local authorities and handling agents.
- Identifying shortfalls and taking immediate action, to ensuring safe and secure operations, including all aspects of the International and Local Safety Management systems.
- Ensuring the delivery of costing targets, agreed performance, objectives are fulfilled.
- Ensuring that the highest level of performance and motivation is obtained through successful communication and influencing skills.
- Establishing and maintaining effective links, with key departments, both International and Local.
- Lead, Advise and manage other management structures in the organization, seeking a high level of inspiration and motivation, by creating a climate of excellence within the teams.
- Identifying and developing the potential of each team member to reach technical, behavioral and product knowledge and expertise.
Aircraft Load Control Coordinator at British Airways International (2000 – 2021)
- Flight planning and Strategy.
- Producing Legal Load sheets for International and local stations, timeously.
- Calculation of Aircraft Weight, Load and Balance.
- Calculation of Aircraft Fuel and passenger weight.
- Calculation of Cargo figures
- Calculation and drafting legal positioning of dangerous goods, foreign currency and precious minerals.
- Interfacing with local and international authorities.
- Ensuring policies are adhered to.
- Ensuring performance and on time departures.
- Ensuring Global Key Account shipments are monitored.
Private Investigation at D & K Management Consultants (2002 – 2003)
- Industrial Espionage & Vetting
- Legal Aspects
- Budgeting
- Investigations of Theft and Fraud
- Profiling
- Questioning Techniques
- Surveillance
