Vincenzo Boonzaaier

An analytical and results-driven Debtors Administrator currently employed at The Foschini Retail Group (Pty) Ltd with a comprehensive background in high-volume payment allocations, account reconciliations, insurance retentions, and customer query resolution. Proven capability in managing complex financial and administrative systems, maintaining rigorous compliance trails, and delivering professional service. Eager to bring strong numerical accuracy, systematic problem-solving, and administrative expertise to a growth-oriented finance team.

Debtors Administrator - The Foschini Retail Group (Pty) Ltd - 340 Voortrekker Rd, Parow East, Cape Town, 7500

• Execute high-volume daily payment allocations for customer accounts using Remittance and Vision, ensuring funds are correctly assigned and unallocated amounts are cleared accurately.
• Utilize Microsoft Excel to meticulously capture and track payment allocations and process refunds, maintaining full transparency and compliance for internal audit requirements.
• Leverage specialized financial tools including RA+ (tracing payments via bank card digits) and OneX (investigating transaction details using store receipts or payment references) to resolve complex, missing, or misallocated payments.
• Manage secondary account cards, re-open, replace, or terminate accounts efficiently utilizing the Odyssey system.
• Investigate and resolve end-to-end customer account queries generated via CSM, including missing payments and refund requests.
• Provide professional, empathetic, and prompt telephonic support on the inbound staff accounts line, assisting colleagues with balance inquiries, adjustments, and account queries.
• Maintain comprehensive digital documentation of allocation support and customer correspondence using Microsoft Word and internal tracking programs.

Insurance Retentions Agent - The Foschini Retail Group (Pty) Ltd - 340 Voortrekker Rd, Parow East, Cape Town, 7500

• Handled customer retention and account portfolio management related to insurance products, engaging clients professionally to resolve policy or billing concerns.
• Assessed customer queries and applied administrative procedures to maintain active accounts and minimize risk or cancellations.

Flooring Technician - Fortune Flooring - Plein Street, Parow East, Cape Town, 7501

• Executed precise installations, site measurements, and technical problem-solving with tight deadlines and high-quality standards.
• Assisted with client liaison, material calculations, and daily operational support on location.

Sectional/Principal Trumpet & Orchestra Member - Cape Town Youth Orchestra (CPYO) - Plein Street, Parow East, Cape Town

Developed exceptional discipline, collaboration, public performance capabilities, and time management skills through active musical leadership roles.

Sectional/Principal Trumpet & Orchestra Member - Winelands Philharmonic Orchestra

Developed exceptional discipline, collaboration, public performance capabilities, and time management skills through active musical leadership roles.

National Diploma - Engineering: Mechanical - Cape Peninsula University of Technology (CPUT) (2008-01 - 2008-12)

Matriculated - Florida Senior Secondary School (2007-11)