Vinolia Mabunda

I am an ambitious female who is always prepared to accomplish anything as per job description and beyond. I am always hardworking, self-motivated and goal-orientated. I work well individually and also in a team environment. I take everything as an opportunity to learn. I am also in possession of a Code 10 driver's license.

Firm Assistant/Paralegal - PG SIBUYI ATTORNEYS

(2021-08 - 2022-03)

• Lodgement with the RAF
• Assisting claimants on matters
• Explaining prescription and dates to ensure compliance
• Legal research, fact gathering and information retrieval
• Drafting pleadings, document responses and discoveries
• Updating clients on their matters
• Case Analysing

TEACHER'S ASSISTANT - MAPHUTHA SECONDARY SCHOOL

(2021-01 - 2021-06)

• Answering customer queries and complaints
• Ensuring COVID 19 compliance
• Register marking, Filling of curriculum activities
• Preparation of teaching aids
• Development of school improvement plan
• Assisting with extra lessons
• Identification of learners with barriers and design intervention strategies for extra support
• Arranging parents meetings and leaner support structures

Customer Service Representative - VODACOM CALL CENTRE (WNS)

(2016-11 - 2020-08)

• Data capturing, Spread sheet, Filling and documents sorting
• Answering customer queries and complaints
• Respond promptly to customer inquiries
• Handle and resolve customer complaints
• Obtain and evaluate all relevant information to handle product and service inquiries
• Perform customer verifications
• Direct requests and unresolved issues to the designated resource
• To resolve conflicts and set appropriate expectations with customers
• To determine customer needs and provide appropriate solutions
• To make quick and appropriate decisions when advising a customer

National Senior Certificate - MAPHUTHA SECONDARY SCHOOL (2013)

Home based health care - THUTOBOPHELO TRAINING AND SKILLS ACADEMY (2015)