Quality Assurance/Operations specialists
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A high-impact QA Leader, Systems Specialist, and Business
Development professional known for elevating digital platforms through precision testing, data-driven decisions, and customer-centric solutions.
Equipped with expert-level system administration, product testing, AI-
driven QA, and cross-functional collaboration, I consistently deliver seamless user experiences, operational excellence, and scalable improvements.
Beyond technical leadership, I bring strong business development insight identifying opportunities, strengthening client relationships, and aligning product capabilities with commercial goals. My leadership style is rooted in accountability, innovation, and a relentless drive for quality,
making me an invaluable asset to any high-performing product, tech, or operations team.
Operations Manager/Quality Co-Ordinator, October 2025- Current(Contract
Responsibilities & Achievements
supported administrative staff and instructors on systems, processes, and service expectations.
reduced delays, and improved client experience.
Analyses of operational and financial data to identify trends, inefficiencies, and opportunities for process improvement.
Product Quality Assurance Team Leader, December 2024-October 2025
Responsibilities & Achievements
providing continuous coaching, mentorship, and skills development.
ensuring successful, high-quality feature and platform releases.
Identified critical quality risks early and communicated them clearly to directors, Product Owners, and development teams.
development reports, test documentation, and defect logs.
and problem-solving capabilities in high-pressure environments.
ensuring stable and error-free releases.
QA processes, operational consistency, and cross-team collaboration.
Product Quality Assurance April 2024- December 2024
● Provided comprehensive quality support to the Product team, ensuring successful, high-quality releases.
● Identified critical quality risks and communicated them effectively to stakeholders.
● Identified and mitigated risks within platforms that could impact business performance.
● Contributed to generating new business ideas and improving existing business practices.
● Maintained smooth operation of current product offerings by addressing shortfalls and implementing innovative solutions.
● Defined and implemented appropriate measures to ensure consistent product quality.
● Monitored and analysed product performance to drive improvements.
● Developed and initiated solutions through business request documentation and detailed reporting on online developments and bugs.
● Reviewed and approved test results to ensure accuracy and alignment with quality standards.
● Developed and tracking test metrics to assess product performance.
● Created and executed test cases for software in development,
ensuring alignment with business requirements.
● Demonstrated exceptional attention to detail, analytical skills, and problem-solving aptitude in all tasks.
● Conducted competitor analysis and identified new innovations to enhance product offerings.
● Led efforts to enhance product functionality, improving the user experience for end users.
● Prepared detailed competitor analysis reports to inform strategic decision-making.
● Managed and led product testing efforts before release to live environments, ensuring product readiness.
● Thrived under pressure, consistently delivering high-
quality results.
● Development of Test cases /user manuals for system applications for performance improvement.
Operations Sales Specialist, July 2023- April 2024
● Conducting QA on system such as Salesforce and
Salesloft to identify risk within the systems and communicating it to management, ensure the system is timeously updated and functioning.
● Ensuring the team is updated on system fixes.
● Ensuring seamless online functionality, maximizing efficiency and enhancing user experience to drive sales.
● Conducting tests of the salesforce system within a sandbox and live environment to ensure accuracy and quality.
● Weekly updates of all products, services and team performances.
● Handling of requests online for creation of reports,
dashboards and system issues within the salesforce system.
● Conducting tests within a sandbox environment to ensure the live environment functions are not affected.
● Creation of reports and dashboards to track all products and services.
● Testing and implementation of new systems and tools.
● Identifying and suggesting multiple systems such as
HubSpot, salesloft and Vidyard.
● Salesforce system changes and updates to enhance user experience.
● Reporting on a daily and weekly basis.
● Managed projects within a live environment and ensuring the support of any systems glitches to the team.
● Identifying and eliminating duplicate entries to ensure data accuracy.
● Suggestions of business improvements in various departments.
● Creating and implementing of SOP’s
Business Development Manager, July 2021- July 2023
● Team Management
● Providing full customer service support booking meetings.
● Initiating new clients, gathering and entering customer’s data to create their full profiles, sharing appropriate information with clients to make them aware of all value we bring to the table.
● Dealing with administrations and answering of phone calls and directly dealing with emails.
● Scheduling of clients accordingly
● Handling of all customer queries and complaints
● Invoicing of clients and reconciling of invoices
● Marketing
● Business Development
● Advert design
● Sales-loft
● Salesforce
● Hub-spot
● Prospecting and products expertise
● Client Liaison
Business Development Representative, January 2021-
● Providing full customer service support booking meetings.
● Initiating new clients, gathering and entering customer’s data to create their full profiles, sharing appropriate information with clients to make them aware of all value we bring to the table.
● Dealing with administrations and answering of phone calls and directly dealing with emails.
● Scheduling of clients accordingly.
● Handling of all customer queries and complaints
● Invoicing of clients and reconciling of invoices
● Marketing
● Business Development
● Advert design
● Sales-loft
● Prospecting
Nu Spring Driving School (Privately Owned), South
Africa Customer Service Administrator- Contract role,
July 2017 – December 2020
● Providing full customer service support regarding scheduling of clients and staff.
● Initiating new clients, gathering and entering customer’s data to create their full profiles, sharing appropriate information with clients to make them aware of discounts.
● Dealing with administrations and answering of phone calls and directly dealing with emails
● Scheduling of clients and managing staff and allocating drivers lessons accordingly.
● Handling of all customer queries and complaints.
● Invoicing of clients and reconciling of invoices.
● Processing of wages on a weekly basis via EFT.
● Marketing and business Development.
● Scheduling of creditor’s payments.
● Communication with creditor’s telephonically
● Attended to general maintenance, facility safety, and opening and closing procedures.
Nike (Gateway), South Africa
Stockroom Controller/Sales Consultant, (Contract)
October 2016 –June 2017
● Received stock and ensure correct quantities correspond with the waybill.
● Price and label stock ensuring correct coding and pricing
● Ensure housekeeping within the stockroom is maintained
● Capturing of stock.
● Ensured correct stock was dispatched to the relevant stores.
● Ensuring mark-ups and mark downs were completed timorously.
● Ensured security tags were on high-risk stock.
● Stock Management
● Greeting of Customers
● Assisted customers to find products they were looking for
● Merchandising and replenishing of stock
● Dealt with customer queries and complaints
● Conducting daily hazard counts and reporting discrepancies to the Manager
● Ensuring housekeeping and merchandising was done according to the companies’ standards
● Responsible for security within the store
● Implementing of promotions on a weekly basis
Marketing to the Max (Johannesburg), South Africa
Promoter, (Part-Time) June 2014 – July 2016
● Demonstrate and provide information on promoted products.
● Create a positive image and lead consumers to use it
● Distribute product samples, brochures, flyers to source new sales opportunities
● Identify interest and understand customers’ needs and requirements.
● Set up booths or promotional stands and stock products
● Report on demonstration related information (interest level, questions asked, number of samples flyers distributed
January 2020 -Completed
Student Number – 68739338
Marketing- complete (Google)
