Kebareng Vivian Leeuw

Motivated and results-driven Assistant Retail Manager with over 17 years of continuous leadership experience at PEP Stores. Proven track record in optimizing daily store operations, driving sales targets, and fostering high-performing teams. Expert in balancing staff rotas, managing store budgets, controlling stock levels (shrinkage), and implementing high-impact visual merchandising campaigns.

Committed to delivering exceptional customer service standards and maintaining strict operational compliance within South African retail markets

Assistant Store Manager at PEP Stores (2008-11 – 2026-07)

• Operations Management: Supervised daily trading operations, including strict adherence to opening/closing security procedures, parcel handling, and daily cash-up reconciliations.
• Team Leadership & Development: Managed, trained, and mentored sales assistants on company policies, sales techniques, and customer service excellence.
• Resource Optimization: Structured efficient weekly staff rotas to guarantee optimal floor coverage during peak trading hours and pay-days, effectively reducing customer wait times.
• Financial Control & Shrinkage: Successfully identifying areas to streamline resource usage, cut operational costs, and minimize stock loss/shrinkage.
• Commercial Execution: Coordinated the roll-out of promotional marketing campaigns, ensuring staffs were fully briefed and floor displays maximized visual impact to boost sales.
• Performance Tracking: Monitored staff KPIs, conducted performance reviews, and implemented targeted improvement plans to boost store productivity and performance.
• Customer Relations: Resolved escalated customer issues and complaints promptly and professionally, protecting brand reputation and driving repeat business.
• Health & Safety Compliance: Monitored compliance with occupational health and safety regulations, successfully reducing incidents in the workplace.

Grade 12 (Matric) (2004)