Volenti Bucchianeri

Specializing in Billing & Debtors . Organized and reliable worker with keen abilities and readiness to learn everyday . Multitalented clerk , supervisor , team leader with over ten years of experience in the my current field. Driven , professional with a proven track record of effective client and team management.

Accounts Clerk - Herotel Pty Ltd

(2024-04)

Responsible for billing and debtors related escalations and queries with in the department. Daily operations within the Accounts Department to ensure that the department and company goals are achieved.

• 9 years work experience in accounts / billing department and environment , as team leader and supervisory role ,no longer in this role but still have the skills.
• Relevant experience in the Telecommunications industry
• Time management
• Knowledge around debtors departments
• Reporting & Collection of data and analysis
• Encourage the companies values and culture
• Resolving complex issues and concerns raised by customers
• Daily Customer Escalations ,Customer feedback and queries
• Answering of telephones ,Emails and WhatsApps,Walk-in clients

Accounts Team Leader / Supervisor• Billing & Debtors Department - Herotel Pty Ltd

(2018 - 2024-04)

• Lead the accounts debtors team
• Manage performance of team against KPIS
• Monitor and report on teams performance
• Coach
• Communicate roles,responsibilities and expectations
• Grow,develop and encourage team
• Ensure team is effectively and effiecient
• Responsibile for timeous respononses and resolution for all clients internal and external
• Ensure all day to day tasks are complete
• Create goals ,processess ,problem solving with in the team
• Billing ,Receipts,Statements,Debt Collections,Suspensions

Accounts Senior Debtors Clerk • Billing & Debtors Department - Snowball Herotel Pty Ltd

(2017 - 2018)

Ensure billing submission and receipting processes are done on a daily basis ,collections on payment , submission of credit notes and refunds.

• Invoicing , customer complaints,terminations of accounts,suspensions of accounts and services
• Responsible for client amendments ,confidentiality and safekeeping of all clients information ,Payments,Debit Orders.

Trainee /Assistant • Billing & Debtors Department • - Snowball Herotel Pty Ltd

(2015 - 2016)

Junior work ,monitoring and sorting the finance mailbox, client profile amendments , telephone calls ,working on the ticketing system and ad hoc queries and enquires .

Matriculated - Elsies River Secondary School (2003 - 2007)

Photography Certificate - Photography - Creative Latent Production School of Photography (2008 - 2009)

Customer Care - Excel Grow (2022-05 - 2023-02)