Vuyani Makubalo

Customer Service and Operations Associate with progressive experience across sales, insurance, and retail food management, supported by certifications in First Aid and Fire Safety. Successfully advanced from entrepreneurial self-employment to field agent roles at AVBOB and Sanlam Sky, and later into food retail operations at Debonairs and Fisherways, culminating in a current Site Manager position. Demonstrated ability to drive sales growth, exceed customer expectations, and lead teams in delivering efficient, safe, and high-quality service.

Adept at coordinating staff, managing stock levels, and maintaining compliance with operational and safety standards. Recognized for resilience, adaptability, and eagerness to embrace new challenges, with a proven track record of turning opportunities into career progression. Committed to contributing positively to organizational goals through strong leadership, customer focus, and a hands-on approach to problem solving.

Manager at Fishaways, Lorraine (2025-02 – 2026-04)

• Direct daily site operations, ensuring smooth workflow, timely service delivery, and high levels of customer satisfaction.
• Supervise, train, and motivate staff to consistently achieve quality, hygiene, and service standards.
• Manage inventory control, cash handling, and compliance with food safety regulations to minimize losses and maintain operational integrity.
• Resolve customer concerns effectively while maintaining a safe, clean, and efficient work environment that supports repeat business.
• Contribute to overall store performance by aligning team efforts with sales, service, and compliance targets.

Kitscen Staff at Debonairs, Lorraine (2024-07 – 2025-02)

Recognized for reliability and strong work ethic, earning a promotion into a management-track role within five months.

• Assisted with food preparation, portioning, and packaging while ensuring speed, accuracy, and consistency in service delivery.
• Monitored stock levels, performed rotation of perishable items, and upheld hygiene standards in line with food safety regulations.
• Supported teamwork by coordinating with cashiers, drivers, and kitchen staff to meet peak-time demands.
• Contributed to maintaining a clean and organized work environment, ensuring smooth daily operations.

Field Agent at Sanlam Sky, Johannesburg (2023-08 – 2024-06)

• Marketed and sold insurance and financial products to individuals and families, consistently working towards monthly and quarterly sales targets.
• Built and maintained long-term client relationships through personalized service and follow-ups, increasing customer loyalty.
• Delivered tailored financial solutions to meet diverse client needs, improving overall customer satisfaction.
• Educated clients on policy benefits, claims processes, and financial planning options to support informed decision-making.
• Contributed to the branch's performance by achieving sales goals and strengthening the company's footprint in the local community.

Field Agent at AVBOB, Korsten (2022-03 – 2023-07)

• Promoted funeral and insurance policies to prospective clients through direct sales and community engagement.
• Delivered consistent customer service by addressing client needs, processing applications, and providing policy guidance.
• Sales achieved by building trust-based relationships and meeting individual and team sales targets.
• Represented the company professionally in local events and community-based marketing initiatives, increasing brand visibility.
• Maintained accurate records of client interactions and policy sales to ensure compliance and follow-up efficiency.

National Senior Certificate – Mfesane Secondary School (2019-12)