Walter Ben Kevin L

With strong organizational skills, attention to detail and ability to multitask during busy service periods. Strong customer-facing experience with proven Customer Service skills, including the ability to handle guest feedback and resolve issues calmly and professionally. Clear and confident Communication skills to liaise effectively with guests, service staff, and kitchen teams.

Ability to lead, motivate, and train a diverse service team in a fast-paced setting. Familiar with point-of-sale systems and basic cash-handling. Good English communication skills.

Experience of working with IT systems on various platforms.

Head Waiter / Supervisor / Training Facilitator - Nandos Restaurant Dolphins Leap - Dolphins Leap Port Elizabeth South Africa

(2013-01 - 2017-09)

• Experienced in supervisory and or head waiter roles in restaurant and or hospitality environments.
• Maintaining high standards of cleanliness, presentation, and professionalism on restaurant floor at all times.
• Leading, motivating and training diverse service teams in a fast-paced settings.
• Strong organizational skills, attention to detail, and possess the ability to multitask during busy service periods.
• Supervising waitstaff, coordinating table allocations, and overseeing the flow of service throughout shifts.
• Welcoming guests, managing reservations and seating, taking and relaying orders and ensuring that food and beverages are served according to restaurant standards.
• Liaise effectively with guests, service staff, and kitchen teams.
• Handle payments and process transactions accurately.
• Operating point-of-sale systems and cash-handling, cashing up.
• Follow and enforcing health and safety regulations and procedures.
• Collaborate with kitchen and bar staff to ensure smooth operations.
• Handling guest feedback and resolve issues calmly and professionally.

Sales Assistant - Ibayi Pc Sales and Repair - Port Elizabeth South Africa

IT Field Services Technician / Field Sales Executive (FME) - Ithuba Holdings National Lotteries Licence Holder - Cape Road Eastern Cape South Africa

(2017-12)

• On-site and remote hardware, software, and network support to Lotto Terminal across multiple locations.
• Software Installations, troubleshoots, and maintaining Tech infrastructure, Terminals, workstations, POS systems, and cabling.
• Hardware Support: Installation, configuration, and repairs printers, terminal motherboard replacement, peripherals servicing eg. Touchscreen, router replacement, scanners replacement etc.
• On-Site Deployments: Travel between clients sites or chain stores to deploy new system and or perform routine terminal maintenance.
• Log technical issues and escalate resolutions into an Information Technology Department Management system.
• Follow directions/instructions and effectively interact with co-workers and supervisors.
• Proficient with Field Matrix industry systems.
• Identifying, tracking, reporting on, and resolving all remote location technology issues.
• Assists in the assembly and deployment of new equipment as needed.
• Assume other duties and responsibilities as assigned.

Certificate - Information And Communication Technology - Speciss College (2007-01 - 2007-01)

Diploma - Institute Of Credit Management - Speciss College (2005-01 - 2005-01)

A Level, Advanced Level - Zengeza 1 High (2002-01 - 2002-01)

Gce Level, Ordinary Level - Zengeza 4 High (2001-01 - 2001-01)