Warren Wayne

Experienced Aftersales Manager and Operations Professional with over 20 years of experience across automotive, manufacturing, telecommunications and customer experience environments. Trusted escalation authority responsible for resolving complex customer, operational, legal, financial and reputational matters. Strong background in vehicle buybacks, asset recovery, supplier management, customer retention, VIP client support, production management and operational leadership.

Aftersales Manager at GETWORTH (MOTUS GROUP) (2022-09 – 2026-04)

• Primary escalation point for complex customer, vehicle, operational, financial and post-sale matters across the business.
• Managed customer complaints, CPA matters, Ombudsman cases, legal escalations, executive complaints and customer retention initiatives.
• Reviewed and authorised vehicle repair expenditure by assessing diagnostic reports, workshop findings, service history, warranty exposure, repair quotations and supporting documentation.
• Investigated vehicle-related concerns through the evaluation of technical findings, contractual obligations, repair histories and customer agreements to determine fair and commercially appropriate outcomes.
• Utilised Autel diagnostic reports, fault codes and technical assessments to validate workshop recommendations and support repair decision-making.
• Assessed engine, gearbox, driveline, electrical and mechanical failures to determine appropriate repair, replacement, buyback or escalation outcomes.
• Conducted vehicle assessments and test drives where technical concerns existed, including automatic gearbox evaluations, to identify risks and support acquisition decisions.
• Managed vehicle buybacks from escalation through recovery, reconditioning, resale and auction disposal.
• Provided technical, operational and commercial input on high-risk vehicle acquisitions, supporting informed purchasing decisions and asset risk management.
• Negotiated repair quotations, supplier pricing and cost-control initiatives while maintaining customer satisfaction and quality standards.
• Coordinated dealerships, workshops, suppliers, panel beaters and service providers.
• Reviewed historical repair records, warranty exposure and vehicle histories to prevent unnecessary expenditure and support effective asset lifecycle management.
• Worked closely with Sales, Acquisitions, Recon, Logistics, Finance and Legal teams to resolve customer and operational matters.

Self-Employed (Part-time) at Independent Vehicle Acquisition & Resale (2017-01 – 2021-03)

• Acquired, assessed, restored and resold used vehicles within the private automotive market.
• Conducted vehicle inspections, valuations and profitability assessments.
• Coordinated repairs, parts sourcing, quotations and cost control.
• Negotiated vehicle purchases, supplier pricing and resale transactions.

Technical Support & VIP Client Escalations Specialist at RNS CONSULTING (2013-09 – 2016-12)

• Supported VIP, corporate and international clientele.
• Supported Heritage Sites, Business Solutions and Events divisions.
• Managed escalated technical, billing and service-related issues.
• Conducted troubleshooting, diagnostics and service quality investigations.
• Produced operational and service quality reporting.
• Coordinated resolutions across multiple departments.
• Systems: Helios CRM & Billing System, Morpheus CRM & Billing System.

Inbound Data & Billing Support Agent at VODACOM TECHNO CENTRE (2010-03 – 2013-08)

• Resolved high-volume billing, data and technical support enquiries.
• Investigated billing disputes and service-related issues.
• Maintained customer records and supported customer retention initiatives.

Production Manager at SILVER SOLUTIONS t/a EXTRUSION FOR MORE (2008-08 – 2010-01)

• Managed approximately 12 employees operating across 12-hour day and night shifts.
• Responsible for two plastic extrusion production lines.
• Ensured production targets, quality standards and delivery commitments were achieved.
• Served as Master Setter when required, including machine setup and troubleshooting.
• Attended to machine breakdowns and production interruptions.
• Managed raw material verification, stock control and material availability.
• Coordinated maintenance activities and operational improvements.

Production Manager at POLYCLEAR INTERNATIONAL (2001-02 – 2008-08)

• Managed shift operations, production support, warehouse activities and inventory control.
• Supervised production personnel and coordinated operational activities.
• Supported production targets, maintenance scheduling and operational compliance.

Sales & Service Administrator at Raincorp / Telkom / Vumatel (2018-02 – 2018-03)

Customer Service & Sales Consultant at Healthcare & Mobility Africa (2019-04 – 2019-05)

Customer Service & Sales Consultant at Silverline Investments (2019-08 – 2020-04)

Auditor / Administration Clerk at Metropolitan / Momentum (2020-02 – 2020-02)

Receptionist at Metropolitan / Momentum (2020-07 – 2020-08)

Certificate in Fleet Management – Ensuring Seamless Logistical Operations – Alison (2026)

Diploma in Business Administration and Corporate Management – Unknown (2026)

Executive Certificate in Business Management – Unknown (2026)

Certificate in Public Relations and Communication Management – Unknown (2026)

Certificate in Small Business Management and Business Negotiation Skills 2.0 – Unknown (2026)

Certificate in Customer Service – Vodacom Academy (2010)

Grade 12 in Matric – Queens Park High School (2000)

Certificate in PC Technician – Computers Unlimited (2001)

Certificate in Web Developer – Achiever's School of Business (2002)