Wayne Brooks

Enthusiastic and customer-oriented Rental Sales Agent with extensive experience in the car rental industry. Highly skilled in sales, fleet management, and administrative tasks, consistently delivering exceptional service and operational efficiency.

Rental Sales Agent - Avis Van Rental

(2012-03)

Enthusiastic and customer-oriented Rental Sales Agent with extensive experience in the car rental industry. Highly skilled in sales, fleet management, and administrative tasks, consistently delivering exceptional service and operational efficiency.

• Assisted customers in selecting and arranging vehicle rentals, providing tailored solutions to meet individual needs and ensuring a smooth rental experience.
• Successfully achieved and exceeded sales targets through effective product promotion, up-selling additional services, and fostering strong customer relationships.

Rental Sales Agent & Fleet Control - Avis Van Rental

(2013-01 - 2015-12)

Enhanced role by integrating fleet management responsibilities, balancing sales performance with operational oversight.

• Managed vehicle inventory and maintenance schedules, ensuring availability and reliability of fleet vehicles, resulting in improved operational efficiency.
• Provided guidance and training for new team members, fostering a collaborative environment focused on delivering enhanced customer satisfaction.

Rental Sales Agent, Traffic Fines & Tracker Administrator - Avis Van Rental

(2015-01)

Expanded responsibilities to include traffic fines management and fleet tracking administration, contributing to the efficiency of operations.

• Administered the tracking and resolution of traffic fines, maintaining effective communication with customers and ensuring timely processing to enhance trust and satisfaction.
• Oversaw vehicle tracking systems to monitor fleet usage and performance, utilizing data analysis to inform operational improvements and enhance service delivery.
• Proactively identified areas for operational enhancement, implementing strategies that improve both customer service and internal processes.

Luckhoff Senior Secondary