Senior Telecommunications Consultant at Freelance (2026-01 – Present)
Provide telecommunications support to small and medium-sized businesses, and tailored solution design. Work collaboratively with clients to define the most suitable telecom setup for their operational needs, from new installations to upgrades of existing PABX, VoIP, and network systems.
- Conduct on-site surveys and technical assessments to determine infrastructure requirements for voice, data, and fibre connectivity.
- Design and recommend telecom solutions aligned with client budgets, growth plans, and performance needs.
- Install and upgrade PABX systems, ensuring seamless integration with existing networks.
- Configure, support, and troubleshoot VoIP and SIP services for improved call quality and reduced downtime.
- Perform FTTH/FTTB installations, including termination, and establishing ISP connectivity.
- Install and configure LAN/WAN networks, switches, and structured cabling (Cat5e, Cat6, Cat7) to industry standards.
- Liaise with ISPs and external service partners to coordinate installation, activation, and fault resolution.
- Train end-users on system operation to improve efficiency and reduce recurrent support issues.
Senior Telecommunications Technician at Daisy Business Solutions (2019-01 – 2025-12)
- Led the installation, commissioning, and maintenance of PABX, VoIP, and SIP systems, ensuring high-availability voice services for clients up to 300+ users.
- Installed and maintained TMS (man3000) and 3rd part voice recording.
- Configured IVR as per clients' specifications.
- Delivered FTTH/FTTB termination, and establishing ISP connectivity.
- Configured ADSL, LTE, and Fibre CPE routers, improving network reliability and resolving complex connectivity issues.
- Oversaw LAN/WAN network deployments, switch configuration, and integration with multi-site IT infrastructure.
- Conducted site surveys for major upgrades, relocations, and new build projects, providing technical recommendations, cost estimations and accurate installation scopes.
- Diagnosed and resolved advanced telephony and network faults, collaborated closely with network and infrastructure teams to deliver end-to-end communication solutions reducing downtime and repeat incidents.
- Provided high-level remote and on-site support, ensuring compliance with quality, operational, and safety standards.
- Mentored and led a team of 10 junior technicians, enhancing technical competency, troubleshooting skills, and installation quality, resulting in faster deployment times and fewer repeat issues.
Telecommunications Technician at Daisy Business Solutions (2014-02 – 2018-12)
- Provided 1st line & 2nd line technical support, diagnosing issues remotely and updating the support ticketing systems to ensure traceability.
- Installed, tested, and maintained PABX and telephone systems. Performed structured cabling, network equipment installation, and basic router configuration (ADSL, LTE).
- Provided full service, and diagnosed telephony and network issues, escalating complex faults to senior engineers where necessary.
- Supported project teams during system upgrades, relocations, and new installations by preparing materials, cabling routes, and site readiness.
Telecommunications Technician at Plexus Samsung (2012-01 – 2014-02)
- Installed and maintained Samsung OS 7000 series & DCS range PABXs, IP phones, VoIP gateways, VoIP, SIP and add-ons ensuring optimal performance.
- Installed and maintained telecoms equipment including switches, routers, and access points.
- Remote & on-site problem diagnostics and repaired networking faults online and auxiliary equipment.
- Programmed LCR to tailor configurations to meet specific customer requirements.
- Installed Premicells and executed firmware and software upgrades to maintain system integrity.
Telecommunications Field Technician at CommAf Holdings (2006-01 – 2011-12)
- Installed, programmed, and serviced telephone systems for corporate customers, showcasing expertise across various PABXs leading brands.
- Delivered effective technical support both over the phone and on-site, ensuring prompt issue resolution. Exhibited exceptional troubleshooting and problem-solving skills.
- Conducted proficient data and voice cabling, contributing to a robust and reliable communication infrastructure.
