Vivienne Lundt

A highly accomplished, results-driven Healthcare Administration and Operations professional with over 15 years of cross-industry leadership spanning medical practice management, senior care coordination, residential safeguarding, and regulated financial environments.

Graduated Cum

Laude with a Higher Certificate in Healthcare Services Management, offering specialized training in Institutional Quality, Accreditation, and Medical English. Proven expertise in high-volume patient intake, master rota/shift scheduling using specialized healthcare software (CareMan), regulatory compliance, and multi-disciplinary family liaison. Exceptional track record of implementing rigorous data protection principles (POPIA/GDPR equivalents), maintaining strict audit trails, and managing complex practice workflows with composure, accuracy, and clinical empathy.

Open to UK Skilled Worker Visa Sponsorship & Relocation.

Practice Administrator & Patient Coordinator at Melanie Peyper Optometrist (2026-08 – Present)

• Orchestrate daily operational practice management, complex diary systems, and clinic scheduling for a fast-paced medical practice.
• Securely maintain confidential patient electronic health files, clinical prescription registries, and ophthalmic diagnostic data.
• Manage end-to-end medical financial administrative duties including corporate quotations, processing invoices, tracking collections, and ledger reconciliation.
• Mitigate operational delays by streamlining supply chain administration for bespoke lens, frame, and medical hardware ordering pipelines.

Relief Child & Youth Care Worker (Safeguarding & Support) at Abraham Kriel Bambanani Children's Home (2026-03 – 2026-07)

• Provided high-level daily care, behavioral management, and structured risk assessment within a strictly regulated residential care ecosystem.
• Executed and audited localized safeguarding care plans, maintaining meticulous legal logs, behavioral incidence registers, and inter-departmental handover frameworks.
• Acted as a critical inter-agency collaborator alongside certified social workers, clinical educators, and mental health professionals.

Healthcare Operations & Rota Coordinator at Caressa Nursing Services (2024-03 – 2024-10)

• Directed complex logistical onboarding, intake diagnostics, and clinical discharge schedules for private home nursing networks.
• Engineered master staff rosters and localized shift rotations for multi-disciplinary squads of nurses and healthcare assistants using CareMan software, rapidly resolving emergency and critical shortfall staffing gaps.
• Served as the central administrative conduit for institutional case managers, negotiating schedule adjustments to guarantee absolute continuity of service delivery.

Health Services Administrator & Senior Care Operations Support at La Vie Care (2021-04 – 2022-12)

• Supervised all administrative aspects of resident intake pipelines, hospitalizations, multi-disciplinary diagnostic appointments, and archival clinical storage.
• Formulated clinical rota patterns, managed shift transfers, and directly balanced personnel distribution matrices to uphold mandated care minimums.
• Spearheaded multi-channel communication strategies connecting clinical directors, nursing personnel, catering networks, families, and external healthcare specialists.
• Authored and edited the community operational newsletter, transforming resident engagement tracking metrics.

Caregiver / Healthcare Assistant at Home-Based Nursing (2010-01 – 2017-01)

• Delivered expert, person-centered, dignity-first clinical support, mobility therapies, nutritional maintenance, and sensory activities.
• Monitored, cross-referenced, and reported neurodegenerative (Dementia/Alzheimer's) and palliative transformations to regional medical networks.

Operations Administrator / Corporate Branch Supervisor at Absa Bank (1987-02 – 2003-12)

• Directly supervised high-volume financial service operations, enforcing strict compliance frameworks, fiscal fraud mitigations, and systemic audit readiness.
• Led professional teams, managed operational output controls, solved tier-3 institutional escalations, and earned a prestigious Long Service Certificate for excellence.

Higher Certificate in Healthcare Services Management (NQF Level 5) – Regent Business School (2023)

Certification in Quality & Accreditation Manager in Health Institutions (120 Hours) – International Association for Certified Universities and Schools (IACUS) (2026)

Certification in Medical English (24 Hours) – International Association for Certified Universities and Schools (IACUS) (2026)

Certification in Child & Youth Care Worker (Level 5) – Active Professional Studies (2027)

Programme in Management Development Programme – Regent Business School (2022)

Certification in Ultimate Medical Administration All-Rounder Certification – Dalmor-Med Administration Training Institute (2021)

Senior Certificate – Gauteng Department of Education (1985)