Wisane Mukhari

IT Support Engineer and IT Technician with 4+ years of experience supporting enterprise IT, electronic, communication, and networking systems. Skilled in troubleshooting hardware, software, VoIP telephony, PBX systems, CCTV, access control systems, IP cameras, audio/visual equipment, UPS systems, radio communication equipment, structured cabling, network racks, switches, and end-user technologies. Experienced in Microsoft 365, Active Directory, Exchange Online, Intune, networking, and customer-facing support.

Known for strong troubleshooting abilities, excellent customer service, and the ability to quickly learn and support new technical systems.

IT SUPPORT ENGINEER at PC MANIACS (2023-11 – Present)

• Provide technical support to over 150 users across desktop, network, mobile, and communication systems.
• Provide technical support to users across multiple hardware and software platforms.
• Install, configure, and troubleshoot desktop computers, laptops, printers, and peripherals.
• Manage and support Microsoft 365 user accounts and productivity tools.
• Support network infrastructure including switches, routers, wireless devices, and structured cabling.
• Configure and troubleshoot VoIP telephony and PBX systems.
• Install and maintain CCTV and access control systems.
• Perform network rack installations and cable management.
• Configure and troubleshoot IP cameras and related network connectivity.
• Support UPS systems and power backup solutions.
• Monitor system performance and resolve technical incidents.
• Maintain accurate IT asset records and equipment inventories.
• Provide remote and onsite support to end users.
• Assist with cybersecurity practices including user access management, password policies, and endpoint protection.
• Successfully deployed and supported multiple client network and security solutions.
• Improved response times through efficient troubleshooting and issue resolution.
• Assisted in implementing reliable infrastructure for business clients.

IT SUPPORT ENGINEER at GENTRON GROUP (2023-01 – 2023-10)

• Supported users with setup and troubleshooting of hardware/software systems.
• Managed Active Directory user accounts, password resets and group policy updates.
• Documented all support activity using helpdesk systems, improving ticket resolution tracking.
• Assisted in IT rollouts including hardware upgrades and software deployments.
• Analyzed and improved network security policies and documented system diagrams.
• Assessed network security to identify vulnerabilities and implement mitigation measures.

IT TECHNICIAN at GIJIMA TECHNOLOGY PEOPLE (2021-03 – 2022-12)

• Responded to user requests through the IT help desk, resolving 20+ tickets daily.
• Performed routine updates, antivirus scans, and patch installations.
• Supported LAN/WAN infrastructure troubleshooting in collaboration with network engineers.
• Maintained system documentation and ensured compliance with IT policies.

Diploma in Information Technology Management – IIE Rosebank College

National Senior Certificate – Sikhululekile Secondary School