Wiselady Wiselady

Highly skilled and dedicated Office Administrator with a strong background in administrative support, office coordination, and customer service. Brings proven communication skills, attention to detail, and a proactive approach to ensure smooth office operations. Known for building positive relationships with clients and colleagues and consistently maintaining high professional standards. Adept at managing multiple tasks efficiently and contributing to overall organizational growth.

Sales Consultant - SFS Style Funeral Services

(2021-08 - 2022-06)

• Proactively contacted customers near policy renewal dates to secure repeat business.
• Conducted needs assessments through consultative sales methods to determine appropriate insurance solutions.
• Maintained in-depth knowledge of funeral insurance products and services.
• Responded to client queries via phone, email, and web chat, ensuring exceptional service.
• Processed client documentation and calculated premiums for policy enrollments.
• Maintained accurate and confidential records of customer interactions.

Sales Consultant - B3 Insurance Company

(2019-03 - 2021-07)

• Identified sales opportunities and developed strategies to increase client retention.
• Demonstrated excellent verbal and written communication with prospective and existing clients.
• Consistently exceeded sales targets with a proactive and positive attitude.
• Provided training and coaching to new sales consultants, enhancing team performance.
• Managed client portfolios and followed up to ensure satisfaction.
• Maintained professional and organized sales documentation.

Receptionist - Empoweryst

(2013-02 - 2016-11)

• Greeted clients professionally and provided first-class customer service at the front desk.
• Managed incoming phone calls and directed them to appropriate departments.
• Handled multiple administrative tasks including filing, email correspondence, and visitor logs.
• Maintained a neat and welcoming reception area.
• Demonstrated patience and professionalism in all customer interactions.
• Collaborated effectively with internal teams and supported day-to-day operations.

Matric - Leeds Business College, Johannesburg (2008)