Wongeka Ndelemane

Dynamic professional with a proven track record at Datacentrix Holdings, exceling in workload prioritization and document control. Achieved significant improvement in productivity through effective collaboration and streamlined processes. Renowned for fostering relationships and maintaining data integrity, while consistently enhancing team performance and operational efficiency.

Office Manager / Administrator at Datacentrix PTY LTD (2017-07 – Present)

Overseeing daily office operations and administrative functions with focus on efficiency and compliance

• Oversee daily office operations and administrative functions
• Manage office supplies, equipment, and vendor relationships
• Coordinate meetings, schedules, and internal communications
• Supervise support staff and ensure productivity
• Handle budgets, invoices, and basic financial administration
• Maintain company records and ensure compliance with policies
• Improve processes to increase efficiency and reduce costs

Store Manager at BATA Stores (2016-05 – 2017-07)

Managed daily store operations including inventory, cash control, and staff supervision

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees
• Managed inventory control, cash control, and store opening and closing procedures
• Assisted with hiring, training and mentoring new staff members
• Completed point of sale opening and closing procedures
• Improved customer satisfaction through staff training in customer service and product knowledge
• Maximized sales by creating innovative visual merchandising displays and store layouts
• Reduced employee turnover by creating supportive work environment and recognizing outstanding performance
• Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards

Beauty Sales Associate at Edcon Group (2010-08 – 2016-02)

Developed client relationships and increased beauty product sales through consultations and promotional events

• Developed strong relationships with clients, resulting in repeat business and referrals
• Assisted in inventory management, ensuring adequate stock levels for high-demand beauty items
• Boosted store revenue by cross-selling complementary beauty products and services
• Increased beauty product sales by providing personalized consultations and recommendations to clients
• Organized in-store promotional events to attract new customers and showcase top-selling beauty products
• Improved brand visibility through engaging visual merchandising displays that showcased seasonal trends and popular items
• Assisted clients in navigating the wide range of available beauty products by providing informative answers to their questions

Personal Assistant at KZN Wildlife (2010-01 – 2010-07)

Provided administrative support including correspondence, presentations, and calendar management

• Responded to emails and other correspondence to facilitate communication and enhance business processes
• Assisted in the preparation of presentations and reports, contributing to well-informed decision making
• Oversaw personal and professional calendars and coordinated appointments for future events
• Maintained confidentiality and discretion while handling sensitive information relevant to company operations

Call Centre Sales Representative at Cash SA Loans (2007-06 – 2009-04)

Exceeded sales targets through effective prospecting and customer relationship management

• Exceeded monthly sales targets through effective prospecting, lead generation, and closing techniques
• Managed escalated calls professionally, resolving complex issues effectively while maintaining rapport with callers
• Developed long-term relationships with customers by providing exceptional service and tailored solutions
• Contributed to positive work environment by assisting colleagues with problem-solving and skill development
• Reduced average call times by quickly addressing customer inquiries and resolving issues proactively

Generic Management in Management – Impactful Specialist Solutions (2023-07 – 2023-07)

Emotional Intelligence & Personal Mastery in Personal Development – PST Training (2023-08 – 2023-08)

First Aid - Level 1 in Health & Safety – Hesscon (2023-08 – 2023-08)

FICA Awareness in Compliance – CPD (2023-11 – 2023-11)

Beauty Consultant in Beauty & Cosmetics – Loreal South Africa (2014-06 – 2015-06)

Call Centre Consultant in Customer Service – Cornerstone (2007-08 – 2007-08)

Grade 12 in Secondary Education – New Forest High School (2006-06 – 2006-06)

Basic Business & Life Skills Training in Business & Life Skills – Junior Achievement South Africa (2004-10 – 2004-10)