Wynne Baijnath

I possess a unique blend of experiences, qualities and aspirations shaping them into who I am today. I thrive in social situations effortlessly engaging in conversations and forming connections with others, my empathetic nature allows me to understand people's emotions and comfort when needed. Persistence and resilience define my approach to challenges as I am steadfast in my pursuit of personal growth.

Team Leader Motor Warranty - Dotsure

(2026-01)

Duties included but are not limited to, Effectively monitor and manage day-to-day operations.

• Mentoring, guiding, and assisting the agents to achieve their relevant KPI's, with projected targets, planning, and forecasting.
• Sales
• Attendance tracking
• Policy adherence
• Escalation resolution
• Performance Issues
• Data analysis and reporting

Team Leader (Second in Charge to Sales Manager) - Multichoice

(2021-01 - 2022-12)

Effectively monitor and manage day-to-day operations. 2ic duties included being mentored and guided by the SM into understanding the operational and strategic elements of management and how they align to business goals. This was both conducted in sessions (one on one) and supervised sessions by SM when coaching and upskilling team leaders within the MC environment.

• Mentoring, guiding and assisting the agents to achieve their relevant KPI's, with projected targets, planning and forecasting.
• Sales
• Attendance tracking
• Policy adherence
• Escalation resolution
• Performance Issues
• Data analysis and reporting

Sales Agent (2ic to TL) - Motor Warranty

(2016-01 - 2021-12)

• Liaise with prospective clients.
• Efficiency in the different systems
• Successes (Agent of the year, and multiple monthly awards)

Matric - Westham Secondary (2004-12)

Operational Management NQF 5 - Bankseta (2023-12)

FAIS NQF 4 - Inseta (2021-12)

Rising Stars - Wesley Thaver Talksure (2020-12)