Xabisa Mafakafaka

Customer-focused Tourism Management graduate with experience in front office operations, guest relations, reservations management, and administrative support within the hospitality industry. Skilled in managing guest check-ins and check-outs, handling bookings, resolving customer complaints, maintaining accurate records, and delivering exceptional customer service. Proficient in Microsoft Office, reservation systems, and administrative coordination.

Seeking to contribute strong hospitality and customer service skills in a professional hotel or tourism environment.

Front Desk Manager at A&A Guest House (2025-08 – Present)

• Managed daily front desk operations and guest services.
• Coordinated guest check-ins and check-outs efficiently.
• Handled reservations, booking enquiries, and room allocations.
• Responded to guest requests and resolved complaints professionally.
• Maintained accurate guest records and payment information.
• Assisted with administrative duties and reporting.
• Ensured excellent customer service and guest satisfaction.

Front Desk Manager at Menucha Country Lodge (2024-12 – 2025-07)

• Welcomed guests and provided professional front desk assistance.
• Managed bookings, telephone calls, and reservation enquiries.
• Resolved guest complaints efficiently and professionally.
• Maintained guest records and administrative files.
• Delivered high quality customer service in a fast-paced environment.
• Assisted with daily operational and administrative tasks.

Education Assistant at Bambanani SPS (2021-06 – 2022-02)

• Supported learners academic and social development.
• Assisted with classroom organisation and supervision.
• Managed administrative tasks and learner records.
• Supervised learners during breaks and extracurricular activities.

Diploma in Tourism Management – Nelson Mandela University (2025)

Certificate in Introduction to Cybersecurity – Nelson Mandela University (2022)

National Senior Certificate – Executive Academy (2019)