Xola Cetywayo

Motivated and customer-focused Matric graduate seeking an entry-level Call Centre Agent position. Possessing one year of customer service experience as a Cashier at Shoprite Gugulethu Mall, with proven ability to communicate effectively, resolve customer queries, and provide excellent service in a fast-paced environment. Reliable, adaptable, and eager to develop a successful career in customer care and client support.

Cashier - Shoprite, Gugulethu Mall - Gugulethu Mall

(2025-05)

• Process customer purchases accurately using POS and till systems.
• Provide friendly and professional customer service.
• Resolve customer queries and complaints efficiently.
• Handle cash transactions and maintain accuracy in cash balancing.
• Work effectively under pressure during busy trading periods.
• Follow company procedures and operational standards.
• Complete end-of-shift cash counts and reconciliation.

National Senior Certificate (Matric) - Diploma Pass - New Eisleben Senior Secondary School (2021 - 2024)