Xolani Antonio

Reporting to the Supervisor Assessing Death Claims for approved benefit accordance with Section 37C investigation and identifying potential beneficiaries Tracing beneficiaries

Death Claim Assessor - MIBFA

(2014-11)

• Reporting to the Supervisor
• Assessing Death Claims for approved benefit accordance with Section 37C investigation and identifying potential beneficiaries
• Tracing beneficiaries
• Conducting telephone interviews and face to face with Beneficiaries
• Obtaining documents and outstanding information from Beneficiaries
• Paying claims as according to the required standards and SLA

Risk Claim Assessor - Liberty Life

(2013-09 - 2014-10)

Contract position – Contract not renewed

• Reporting to the Team Leader
• Assessing Death Claims for approved benefit accordance with Section 37C investigation and identifying potential beneficiaries
• Tracing beneficiaries
• Completing basket of factors and doing summary and recommendations for the Board Of Trustees
• Conducting telephone interviews and face to face with Beneficiaries
• Obtaining documents and outstanding information from Beneficiaries
• Setting up a Claim on compass
• Processing payments with the required SLA (Service Level Agreement)
• Applying for tax directive and dealing with tax queries
• Communicating with Broker and Employer regarding the Death Claim

Administration Officer - Standard Bank Of S.A. Limited

(2012-04 - 2013-04)

Contract position – Contract not renewed

• Reported to the Supervisor
• Received calls from Executors and Attorneys
• Loaded documents for deceased and insolvent Estates
• Captured charge offs for deceased and insolvent accounts
• Lodged claims with Standard Bank Executors and Trustees
• Uploaded requisitions for insolvent accounts
• Prepared Certificate of Balances for all products, VAF, Home Loans, Credit Cards and PBL

Vehicle Settlement Consultant - ABSA Bank Limited

(2010-04 - 2011-02)

Contract expired

• Reported to the Team Leader
• Authentication of Clients
• Quoted settlements for Clients and Dealerships
• Faxed and el-mailed Settlement letters
• Cross sold ABSA Products to clients
• Completed new applications for clients

Call Centre Agent - Standard Bank Of S.A. Limited

(2007-11 - 2010-03)

Contract position – Contract not renewed

• Reported to the Team Leader
• Authorised transactions for Merchants
• Increased and reduced Credit Card limits
• Cleared inter-account transfers
• Stopped lost and stolen cards

Administration Officer - The Cold Chain – City Deep

(2007-05 - 2007-10)

Contract position – Contract not renewed

• Data capturing
• Filed and retrieved claims and invoices

Studio Photographer - Memories Photographic – Gold Reef City

(2006-04 - 2007-04)

Contract position – Contract not renewed

• Took photographs of people
• Provided face to face customer service

Matric - Malvern (2005-12)