Death Claim Assessor - MIBFA
(2014-11)
- Reporting to the Supervisor
- Assessing Death Claims for approved benefit accordance with Section 37C investigation and identifying potential beneficiaries
- Tracing beneficiaries
- Conducting telephone interviews and face to face with Beneficiaries
- Obtaining documents and outstanding information from Beneficiaries
- Paying claims as according to the required standards and SLA
Risk Claim Assessor - Liberty Life
(2013-09 - 2014-10)
Contract position – Contract not renewed
- Reporting to the Team Leader
- Assessing Death Claims for approved benefit accordance with Section 37C investigation and identifying potential beneficiaries
- Tracing beneficiaries
- Completing basket of factors and doing summary and recommendations for the Board Of Trustees
- Conducting telephone interviews and face to face with Beneficiaries
- Obtaining documents and outstanding information from Beneficiaries
- Setting up a Claim on compass
- Processing payments with the required SLA (Service Level Agreement)
- Applying for tax directive and dealing with tax queries
- Communicating with Broker and Employer regarding the Death Claim
Administration Officer - Standard Bank Of S.A. Limited
(2012-04 - 2013-04)
Contract position – Contract not renewed
- Reported to the Supervisor
- Received calls from Executors and Attorneys
- Loaded documents for deceased and insolvent Estates
- Captured charge offs for deceased and insolvent accounts
- Lodged claims with Standard Bank Executors and Trustees
- Uploaded requisitions for insolvent accounts
- Prepared Certificate of Balances for all products, VAF, Home Loans, Credit Cards and PBL
Vehicle Settlement Consultant - ABSA Bank Limited
(2010-04 - 2011-02)
Contract expired
- Reported to the Team Leader
- Authentication of Clients
- Quoted settlements for Clients and Dealerships
- Faxed and el-mailed Settlement letters
- Cross sold ABSA Products to clients
- Completed new applications for clients
Call Centre Agent - Standard Bank Of S.A. Limited
(2007-11 - 2010-03)
Contract position – Contract not renewed
- Reported to the Team Leader
- Authorised transactions for Merchants
- Increased and reduced Credit Card limits
- Cleared inter-account transfers
- Stopped lost and stolen cards
Administration Officer - The Cold Chain – City Deep
(2007-05 - 2007-10)
Contract position – Contract not renewed
- Data capturing
- Filed and retrieved claims and invoices
Studio Photographer - Memories Photographic – Gold Reef City
(2006-04 - 2007-04)
Contract position – Contract not renewed
- Took photographs of people
- Provided face to face customer service
