Xolani Ndude

Complete all product specific trainings and be mandated on products prior to facilitating that solution. Study the content of the learning material to understand the intent of the programme. Analyze the audience's needs and select or adapt training approach and activities in line with audience needs.

Communicate all logistics and requirements to the relevant administrator to ensure the learning intervention is run smoothly. Facilitate and deliver learning interventions in line with adult learning principles. Incorporate motivating and interactive learning techniques to enhance the learning experience, in an effort to maximize learning and retention.

Plan and conduct learning activities for a balanced program of instruction, demonstration and work time that provides participants with the opportunity to observe, question, and investigate materials covered during the session. Provide a positive learning environment in which participants are encouraged to be actively engaged in the learning process and achieve learning goals. Conduct and administer competency assessments as well as assess application and integration of learning into the workplace and provide support to where applicable.

Gather evaluation and feedback on learning intervention and compile relevant reports.

Performance Facilitator - Momentum Metropolitan Investments - Port Elizabeth

(2024-01 - 2025-06)

Complete all product specific trainings and be mandated on products prior to facilitating that solution. Study the content of the learning material to understand the intent of the programme. Analyze the audience's needs and select or adapt training approach and activities in line with audience needs.

Communicate all logistics and requirements to the relevant administrator to ensure the learning intervention is run smoothly. Facilitate and deliver learning interventions in line with adult learning principles. Incorporate motivating and interactive learning techniques to enhance the learning experience, in an effort to maximize learning and retention.

Plan and conduct learning activities for a balanced program of instruction, demonstration and work time that provides participants with the opportunity to observe, question, and investigate materials covered during the session. Provide a positive learning environment in which participants are encouraged to be actively engaged in the learning process and achieve learning goals. Conduct and administer competency assessments as well as assess application and integration of learning into the workplace and provide support to where applicable

Facilitator (Work Readiness Program) - Afrika Tikkun (VW) - VW Love Life Youth Centre

(2023-04 - 2023-06)

Providing work readiness training to the candidates as per the Client's requirements

Trainer/Facilitator (Contact Centre) - Momentum Metropolitan Investments - Bellville

(2019-09 - 2023-03)

• Training and coaching of Call centre Agents as recommended by stakeholders on Customer care, Telephone etiquette
• Facilitating refresher workshops
• Presentation and assessment of GEMS specific training for the GEMS Business Unit
• To prepare and facilitate all training and coaching on a scheme specific nature to new and existing Call Centre Agents of Member Services
• Drafting and maintenance of training material
• Closing the loop on business processes and drafting of process flows
• Ensuring Quality Service Delivery Levels are achieved
• Interacting with all internal business partners to ensure that Internal Service Delivery is of a high Quality Standard
• To stay abreast of the industry and MHG Ad hoc projects

Facilitator, Assessor (Learnerships) - Signa Academy - Bellville

(2015-01 - 2019-08)

• Facilitating the following Learnerships:- Business Administration 2&3, Generic Management, NVC & Warehouse & Retail
• Capturing on LMS
• Prepare Learners for Placements
• Screening & Recruitment of new Learners
• Conducting inductions for new Learners
• Conduct Assessments
• Manage Learner projects
• Deal with Learner and Parent's queries
• Compiling of Monthly & Quarterly Training Reports
• Minutes taking
• Quality assuring Learner's POE's
• Communicating with Parent's regarding Learner's progress
• Manage Learner's performance
• Counselling of Learners
• Report writing on Learner progress and terminations
• Planning and organising Learner events

Facilitator (End User Computer & Office Administration Course) - Silulo Ulutho Technologies - Bellville

(2013-01 - 2013-08)

• Facilitating Office Admin course & End User Computing
• Monitoring Learner behaviour
• Material development
• Quality Assurance of material & Learner POE's
• Report writing
• Assessing of Learners progress & Managing Learning Projects & Assessment of programme delivery
• Organising Graduation Ceremonies

Guest Services Attendant - Sun International (Grand West Casino) - Goodwood

(2011-12 - 2012-12)

• Welcoming of Guests
• Give info to guests about the Casino
• Recruiting of new players
• Give assistance with general enquiries
• Assisting guests with play of Slots machines
• Printing of draw tickets
• Assist guests with queries and complaints

Programs Manager/ Trainer - Vezokuhle Youth Development Project (VYDP) - Port Elizabeth

(2007-03 - 2011-03)

• Conducting of trainings in Prisons on Life Skills and Schools e.g. Conflict Resolution, Self-awareness, Sexual Education, HIV/AIDS
• Counselling inmates
• Supervising Ex-Offenders & Volunteers
• Planning & Monitoring budget
• Liaison with relevant organisations and community structures regarding placements
• Materials development
• Organising of trainings
• Organising and coordination of sports events
• Printing and designing of Certificates and Learning materials
• Conduct assessments of POE's
• Assist Funding Director with Proposals
• Workshop bookings & filing training materials

SDF (2025)

Class of Business Modules (2024 - 2024)

ODETDP Modules - SSETA, MICT, W&R, ETDP (2010 - 2023)

National Diploma - Human Resources Management - CPUT (2016 - 2016)

Certificate of Attendance - Community Development & Early Childhood Development - UNISA (2013 - 2013)

Diploma - Project Management - Varsity College, P.E (2010 - 2010)

Short Courses - Bullying, Self-Awareness, Peer Mediation, Substance Abuse, Conflict Resolution, Goal Setting (2003 - 2003)

N6 Management Assistant - Russell Road College (2000 - 2000)

Matriculation certificate - Masibambane Senior Secondary School (1997 - 1997) Port Elizabeth