Acting Head: RMA Group Data & Analytics - Rand Mutual Assurance - South Africa
(2022-01 - 2025-12)
Build a high performing team of data analyst and use data to perform reporting and direct analysis. Partner and support ALL company divisions by performing regulatory reporting, educate organisation through data literacy, foster data governance, interpretation of data, identifying trends, and providing actionable insights for strategic and operational decision-making, whilst developing Data & Analytics strategy to anchor Business of significance ambitions and usage of data to drive and achieve the key milestones.
- Develop high performing Data Analytics team: Founded and built a high-performance team that partners with all business units and divisions to drive data driven decisions through regulatory reporting, data insights and harness the culture of data literacy within the organisation.
- Regulatory reporting & Data Governance: Provide accurate and consistent reporting that ensures that the organisation adheres to its license conditions with the mother body (compensation fund) and flag or highlight the key insights and risks that pertains to expected reports.
- Data-driven Strategic imperatives: Data insights that support strategic imperatives and improves operational efficiencies on the quest to reach exponentially grow the organisation towards its objectives and goals.
- Self service & data story telling: Revolutionarise reporting by providing automated self-service insights to enable impactful GAROUP decision making, providing group insights and tracking key KPI's on the go and ensuring operational and strategic divisional decision making.
- Develop Group Data & Analytics strategy: Formulate data analytics strategy 2024-2026 by cascading and localising the strategy to Departments & divisions role of analytics into expansion and exponential phase of BOS and demonstrate the journey to mature analytics at RMA and foster a wide range culture of data driven insights, propose recommendation to the future of RMA analytics and capabilities required to closing the gaps.
Head: Data analytics, Business Intelligence and visualisation - Standard Bank - South Africa
(2019-01 - 2022-12)
Purpose of the position is to provide Business Intelligence to support knowledge and decision making across all levels and areas of the business with the main strategy. This includes exploration and investigation of past and current business performance to gain insight, drive business planning and reinforce business strategy in a structured manner.
- Leading with data: Drive group wide shift to a data driven culture and workforce that is business led through shared data goals and incentives and data skill programmes
- Data Investment & digitisation: Deliver business value from investment in data and data driven applications which add to top line revenue, bottom line profitability and client satisfaction by making data the fuel that runs our client businesses. With specific focus in leading digitisation through data, platform and ecosystem provider to clients and partners in SA and across Africa regions.
- Competitive Data infrastructure: deliver data integrated architecture and systems infrastructure that creates a sustainable competitive advantage.
- Data driven culture: Give every business unit and employee a vested interest in client and business data through shared data goals and incentives.
- Leading data team & continuous data upskilling: Establish a market leading data team (leading senior managers and junior managers team overall a team of 14) and effective operating model and implement continuous, forward looking data upskilling programmes
- Democratise data: Making digital information accessible to an average non-technical user of information systems without requirement of involvement of IT as it is the foundation of self-service analytics and training staff to use power BI tools and the promote data literacy within the organisation.
- Proactive approach on data privacy/ethics: Prioritise ethical data practices throughout the decision-making process in order to identify relevant risks (e.g., unethical, or even illegal use of insights, amplifying biases that exacerbate issues of social and economic justice, using data without consent, etc) all this can be identified, contained and managed.
Senior Manager: Business intelligence and data analytics (Diners club & Platform services) - Standard Bank - South Africa
(2018-01 - 2019-12)
Managing key stakeholders whilst driving business planning and reinforce business analytics partnership strategy in a structured manner whilst introducing data monetisation and business end user self-service culture. The primary key responsibility is to provide Business Intelligence, reporting and assist business in self-service whilst partnering with business to assist them in data analytics knowledge and assisting them make profitable decisions
- Collaboration and co-solution with business: Proactive stakeholder management relationship managing six business heads across diners club portfolio and deliver to managing director.
- Data strategic planning and execution: Lead in Manco and management of strategic discussions whilst providing Business Intelligence, data insights, regular reporting platform and ecosystem provider to clients and partners in SA and across Africa regions.
- Business profitability & campaigns: Assisting in building merchant profitability campaigns, segmentation analytics, EMOB, LMOB customer strategies anchor in building credit limit increase model and ROE model for the credit card, Responsible for driving the internal rewards/incentive programme for staff
- Business reporting visualisation: Build reconciled and automate data product tables aimed at decision making visualisation tools for self-service for the business stakeholders and organisation (QlikView/Power BI)
- Symeless data privacy /Governance: Integrate data governance seamlessly into day-to-day business workflows and activities
Senior Manager: Business Analytics and Support (Debit & Cheque portfolios) - Standard Bank - South Africa
(2016-01 - 2018-12)
Provide business analytics support to the one of The biggest business in South Africa and there existed The debit and cheque card base design, create insights, regulatory reporting through dashboard (QlikView and power BI tools)
- Create a reporting tool (QlikView) that will enable business to self-service as well as enable regulatory report
- Presentation to Manco monthly report and assist business in making key strategic decisions.
- Develop and Identify revenue opportunities & revenue leakages through data intelligence
- Develop enterprise MIS solutions in accordance with business unit requirements and enterprise strategic architecture standards
- Formulate actionable, value-adding business solutions and manage project implementation for those strategies
- Build reconciled and Automate data tables aimed at decision making visualisation tools for self service for the business stakeholders (QlikView)
- Identify and analyse demographics, behavioural trends products and business lines with the focus of impacting the income statement
- Manage business processes quality assurance function and resultant MI to ensure data quality meets requisite standards
- Develop and implement meaningful monthly management reports for each of the business units (debit, cheque and credit card) as well as reports and dashboards to track overall performance against strategic goals (QlikView/PowerBI)
- Automate all monthly reports using SQL
Junior Manager: BI & Data Analytics (Credit card modelling and risk appetite analytics) - Standard Bank - South Africa
(2013-01 - 2016-12)
Credit acquisition strategy involved building a credit risk acquisition model that assisted business and credit in making profitable decisions, central to the role was to provide credit portfolio in making strategic decision on the product cutoffs of the business based on the Return on equity threshold, also looked at new business booked, tracking and monitoring of the book (actuals vs expectation) – also assist business in understanding of the risk appetite and proposed profitability pricing.
- Building and maintenance of Acquisition credit card Return on equity profitability Models.
- Providing data driven decisions through data trends, customer behaviour and opportunities also employing risk mitigation strategies.
- Maximising and Gauging the impact of the risk appetite analytics for the business cut-offs and advise business on the on the options to make a quality decision on boarding customer
- Understanding the impact of profitability cutoffs per product above the hurdle rate and drive business decisions based on modelling expertise.
- Vintage tracking and monitoring of newly booked tranches of business.
- Building NIR pricing model to assist product team in yearly pricing and impact. - Monthly reporting and presentation to Exco on the impact of the expected versus, forecasted and the actual views.
- Drive business campaigns/Initiatives through running of the acquisition credit profitability model analytics such as Balance transfer, CLI's, Risk based pricing, spend stimulation.
- Test and learn campaigns understanding the customer behaviour (Tracking and monitoring)
Graduate: Standard bank Graduate leadership Programme - Channel Functionality analyst - Standard Bank - South Africa
(2012-01 - 2013-12)
The role entailed building business case and managing channels products and initiative that facilitated emerging channels and functionality such as building Instant money capability, building of a Standard bank mobile app, improving capability and functionality of internet banking -The role entailed looking at optimising the and being innovative functionality of all digital channel's platforms USSD, mobile app and internet banking.
- Joined SBSA through graduate programme and my initial role was to strategically be innovative, build business cases for projects, initiate and engage business stakeholders on a quest to adding functionality on a mobile device (and App).
- Ability to manage and execute projects within deadlines.
- Effective communication, project management and negotiation skills.
- Strong analytical abilities to identify and utilise opportunities to best suit the business objectives
