SENIOR VISUAL COMMERCIAL at ZARA (2025-07 – Present)
- Commercial & Visual Strategy: Analysed weekly commercial reports and performance data to build action plans, optimise layouts, track best-sellers, and monitor competitor movements.
- Visual Merchandising & Display: Managed high-standard in-store displays and mannequin styling to maintain brand guidelines and represent current collection concepts.
- Product & Inventory Management: Planned shop floor placement and orientation prior to deliveries, managed stock levels with Product Managers, and ensure stockroom organisation and efficiency.
- Operational & Event Planning: Spearheaded visual and operational execution for peak trading events (e.g., Black Friday, sales launches) from setup to post-event analysis.
- Team Training & Leadership: Trained store teams on commercial trends, cross-selling, and outfit-building while identifying and developing internal talent for commercial roles.
- Process Efficiency & Tech: Leveraged retail technologies (RFID, TGT, PDA) to ensure efficient delivery execution, stock replenishment, and streamlined store processes.
SALES ASSISTANT at Typo (2024-11 – 2025-02)
- Product: Engaged customers with product knowledge to drive sales and meet targets.
- Customer Service: Delivered excellent customer service, resolving inquiries and complaints.
- Image & Displays: Assisted in visual merchandising and maintaining store presentation.
- Point of Sale: Processed transactions accurately using POS systems and handled cash.
- Stock & Replenishment: Managed stock, conducted inventory checks, and restocked shelves.
- Collaborated with the team to meet sales goals and ensure smooth operations.
SALES ASSISTANT at Sportsmans Warehouse (2024-07 – 2024-11)
- Delivered excellent customer service, resolving inquiries and ensuring a positive shopping experience.
- Assisted with daily operations, team coordination, and maintaining schedules.
- Helped manage inventory, restocking, and ensuring stock levels were optimal.
- Supported sales efforts by implementing promotions and driving targets.
- Handled cash management, reporting, and maintained store standards.
- Contributed to a friendly and welcoming store environment.
SALES ASSISTANT at Relay Jeans (2020-02 – 2021-01)
- Delivered excellent customer service with consistent positive feedback and conflict resolution.
- Handled daily admin tasks including stock receiving, inter-branch transfers, and team training.
- Executed visual merchandising and store layout updates to boost product visibility.
- Led stock takes and collaborated on inventory control and loss prevention strategies.
- Managed POS operations, cash reconciliation, and end-of-day banking procedures.