Yanela Qhokole

Dedicated and hardworking professional with 8 months of customer service experience and 3 months of experience as a fruit packer. Skilled in delivering excellent customer service, working efficiently in fast-paced environments, and collaborating effectively within a team. Creative and expressive individual with a background in spoken word poetry, demonstrating strong communication and presentation skills.

Eager to contribute positively in a dynamic workplace while continuing to grow professionally and develop new skills.

Fruit Packer - Larhone

(2025-11 - 2026-01)

• Packed fruits into boxes according to quality standards.
• Removed damaged or spoiled fruits to maintain product quality.
• Sorted fruits based on size and grade.
• Assisted in maintaining a clean and organized packing area.
• Worked efficiently to meet daily production targets.

Customer Service Agent - Excel Finance

(2025-02 - 2025-06)

• Handled inbound calls from clients professionally.
• Explained debt review processes clearly and accurately.
• Assisted and supported clients dealing with financial stress.
• Managed difficult or frustrated clients with patience and professionalism.
• Maintained accurate communication records where required.

Youth Bridge Programme - Christel House South Africa (2026-05 - 2026-06)

Art and Design N5 - Art and Design - College of Cape Town (2026)

National Senior Certificate (NSC) - Boitekong Secondary School (2022)