Yanga Kope

Customer-focused professional with over 5 years of experience in customer service, retail sales, and client relationship management. Skilled in assisting customers, resolving issues, managing stock systems, and meeting performance targets. Strong communication, problem-solving, and computer skills with the ability to work independently in remote or online customer support environments.

Cosmetic Manager at Dis-Chem Pharmacy (2019-01 – Present)

• Provide excellent customer service and product guidance to customers
• Promote cosmetic and skincare products while achieving monthly sales targets
• Assist customers with product selection and resolve queries professionally
• Manage stock levels, pricing updates, and product displays
• Conduct stock takes and ensure accurate inventory management
• Coordinate promotional events and in-store marketing activities

Financial Advisor at Sanlam (2017-01 – 2018-12)

• Provided financial advice tailored to client needs
• Maintained strong relationships with clients and key accounts
• Conducted scheduled client meetings and follow-ups
• Applied Treating Customers Fairly (TCF) principles in all interactions
• Assisted clients in making informed financial decisions

Marketing Management in Marketing Management – Midlands College (2017-12)

Grade 12 – Lungisa High School (2016-12)

Business Ethics in Business Ethics – E-Learning.co.za