Yazeed Arries

I would like to begin employment with an organization in which my effective performance will be met with recognition and growth. I have acquired a sound overall knowledge of leading-edge hardware and software engineering principles, tools, and practices with emphasis on user support of information systems and technology. My personal attributes include leadership and sound judgment as well as creativity, analytical and troubleshooting skills.

I interact productively with people from diverse backgrounds. I have a career history of achieving employment goals. I have a history of quality work carried to timely completion I am proficient in the use of various automated solutions including current releases of Microsoft products/software.

I am certain I could make significant contributions to your organization, and I would welcome the opportunity to meet with you to discuss how my education, experience and abilities might best be employed by your organization.

CX & COLLAB ENGINEER - Dimension Data

(2013-03 - 2018-05)

Reason for Leaving: Career Growth

• Installation and support of the following products and technologies:
• Video conferencing - Polycom, Tandberg, RMX, Tele-Presence
• Audio conferencing - Polycom, ClearOne, Sound structure
• Displays (Projectors, Plasma, LCD screens)
• Interactive screens - SMART board
• Audio Visual components (Switchers, Distribution Amplifiers, etc.) - Kramer, Altinex
• Control Systems - AMX, Creston
• Soldering of VGA cables and other AV installation cables

VC SUPPORT ENGINEER - Prosirius - Cape Town - Cape Town

(2018-06 - 2020-05)

Reason For Leaving: Career Growth

• Managing multiple AV and VC rooms
• Teamwork assisting clients with scheduling and connecting VC calls
• Compile reports to provide accurate feedback to clients
• Managing, maintaining and overseeing multiple AV and VC's at client site
• Assisting participants in different rooms with requests and do IT Support
• Polycom Certified (see attached)
• Soldering of VGA cables and other AV installation cables
• TeamViewer 14
• Fault Finding
• Onsite support on different electronic devices such as plasmas, video conferencing devices, DSTV device repairs
• Quotes & Proposals
• Call Logging and escalations
• Creating Reports
• Assisting with Projects

CALL DESK COORDINATOR - Gijima - Cape Town - Cape Town

(2020-06 - 2022-07)

• Managing multiple regions
• Monitoring engineers
• Teamwork assisting clients with scheduling of support
• Compile reports to provide accurate feedback to the client
• Call Logging and escalations
• Creating Reports
• Maintenance and support
• To render the administrative work to the standard always required by the employer and the clients during the hours stipulated
• Complete all work assigned to him/her in terms of the scope of work timorously, and in a professional manner in accordance with the directives of the company
• Perform the employees' work competently, diligently, to the best of ability and to the standards required by the company and/or the client

SD/REMOTE ENGINEER - ComputaCenter - Cape Town - Cape Town

(2022-08 - 2023-06)

• Administer, manage, and maintain the user Google Workspace ecosystem.
• Strong knowledge and experience handling Google Admin console, Gmail, Calendar, Docs, Sheets and Slides and related issues.
• User & shared mailboxes, google groups provisioning and management.
• Room and Resource calendar management
• Troubleshooting messaging issues
• Understanding of mail transfer and access protocols, email security, spam, phishing and virus protection
• Facilitate enterprise rollout of custom solutions that integrate G Suite functionality and work productivity.
• Oversee email retention activities to comply with legal records retention policies.
• Act as the single point of contact for P1 and P2 incidents, perform business impact assessments, coordinate and carry out suitable resolution involving key technical teams including Google support.
• Knowledge of and exposure to Identity Providers (e.g. One Login, Okta, Ping Identity)
• Knowledge of and exposure to related tools like BetterCloud and AODocs
• Investigating and solving tickets assigned to their Resolver Group in both Remedy and Service Now, Call and remote control on end-user desktop.
• Escalate support issues to vendors, follow up and resolve them in a timely manner.
• Collaborate with Google product managers and strategists, Google tech support, outsourced vendor teams to evaluate and recommend new G Suite features/ enhancements.
• Excellent organizational, written, and verbal communication skills desired & Strong customer focus and ownership
• Incidents Change and Service Requests (tasks) need to be addressed in a timely manner and provide RCA.
• Must be able to create design documents, system operating procedures & FAQs.

Support Engineer (V&A Waterfront, Two Oceans Aquarium, Zeitz Mocaa) - IOCO (EOH)

(2023-07 - 2025-11)

• Skilled in Microsoft Exchange Administration and troubleshooting.
• Proficient in Microsoft Azure for cloud-based solutions and services.
• Experienced in managing and supporting Office 365 applications and environments. Proficient in Manage Engine Endpoint Central for efficient endpoint management. Experienced in managing Active Directory for user and system administration.
• I am skilled in providing 1st line server support and 1st line network support. Extensive knowledge of full desktop support, including hardware and software troubleshooting.
• Proficient in assisting and managing procurement processes.
• Strong background in asset management and conducting storeroom checks.
• Expertise in monitoring and managing ticketing systems, with a focus on weekly/monthly reporting and statistical analysis.
• Capable of creating and designing work instructions and forms.
• Effective in conducting meetings with clients and high-level management on a regular basis.
• Proactive in identifying problems and opportunities for the company.
• Handle daily technical support activities on desktop support
• Data network and server management.
• Install and test.
• Desktop software applications and internet browsers.
• Diagnose and quickly resolve a wide range of Windows applications and Networking problems to help minimize downtime.

Certificate - Video Conferencing - Polycom - Cape Town (2018-10)

Certificate - Information Technology - A+ Computer Training Studios - Cape Town (2011-01)

Grade 12 - English & Afrikaans - Bishop Lavis High School - Cape Town (2003-01)