Yolanda Landa

Provide efficient, friendly and professional telephone services in patient care. Assist patients in accurately completing appropriate forms, and document all information in accordance with internal policies and procedures. Responsible for all processes related to the reception-patient journey, e.g. booking, arrival and payment of patient on the relevant system.

Dental assistant/ Receptionist - Intercare Medical and Dental Center

(2023-10)

• Provide efficient, friendly and professional telephone services in patient care.
• Assist patients in accurately completing appropriate forms, and document all information in accordance with internal policies and procedures.
• Responsible for all processes related to the reception-patient journey, e.g. booking, arrival and payment of patient on the relevant system.
• Direct all customers to the appropriate location, services and Professional.
• Ensure patient confidentiality at all times according to POPIA.
• Ensure that the reception area is always neat and tidy.
• Assisting Dentist's with surgical procedures (pack surgical trays), assisting in implants placement
• Assist with dental procedure (endo, ortho)
• Assist with mixing dental materials
• Ordering materials for the Dentists
• Booking theatre and in-chair sedations for the Dentists

Dental assistant/Receptionist - My Family dentist

(2022-03 - 2023-10)

• Ensure that patients are comfortable in the dental chair.
• Prepare patients and the work area for treatments and procedures.
• Sterilize dental instruments.
• Hand instruments to dentists during procedures.
• Dry patients' mouths using suction hoses and other equipment.
• Instruct patients in proper oral hygiene.
• Provide efficient, friendly and professional telephone services in patient care.

Dental assistant - Eikestad Dentist

(2018-10 - 2022-01)

• Ensure that patients are comfortable in the dental chair.
• Prepare patients and the work area for treatments and procedures.
• Sterilize dental instruments.
• Hand instruments to dentists during procedures.
• Dry patients' mouths using suction hoses and other equipment.
• Instruct patients in proper oral hygiene.
• Provide efficient, friendly and professional telephone services in patient care.

Matric - Noorder Paarl High School (2015)

Dental Assisting - CAPE PENINSULA UNIVERSITY OF TECHNOLOGY (2017)