Yolanda Qumba

Professional and customer-focused individual with experience in retail, customer service, cash handling, facilitation, and community support. Strong communication and problem-solving skills with the ability to work effectively under pressure. Experienced in assisting clients, handling queries professionally, and maintaining excellent service standards. Dedicated, reliable, and eager to contribute positively within a professional work environment.

Facilitator - Yizani Sakhe Organisation

(2025-01 - 2026-12)

• Facilitated community and support programmes
• Assisted participants with daily activities and guidance
• Maintained records and organised programme activities
• Worked collaboratively with staff and community members

Facilitator - Khululeka Organisation

(2021-01 - 2021-12)

• Communicated professionally with community members and participants
• Assisted with organising daily activities and maintaining records
• Worked effectively within a team environment
• Handled inquiries and provided support where needed

Terminal Operator - TAB Kenilworth Racing

(2019-01 - 2019-12)

• Processed customer transactions accurately and efficiently
• Handled customer queries in a professional manner
• Managed cash handling and balancing procedures
• Maintained excellent customer service in a fast-paced environment

Cashier - Checkers

(2015-01 - 2015-12)

• Processed payments quickly and accurately
• Assisted customers with questions and complaints
• Maintained a friendly and professional attitude
• Worked efficiently during busy trading hours

Shelf Packer - Woolworths

(2013-01 - 2013-12)

• Packed and organised shelves neatly
• Assisted customers in locating products
• Supported team members to maintain store presentation

Grade 12 - Wynberg Secondary School (2010-12)