Yolanda Wilson

Highly accomplished Nursing Manager with over 30 years nursing experience of which about 20 years present in healthcare leadership, specializing in person-centered care and team management. Proven ability to oversee operations, develop individualized care plans, and ensure regulatory compliance. Adept at staff supervision, family liaison, and resolving resident concerns to achieve optimal outcomes.

Committed to fostering a collaborative environment and delivering exceptional care standards to residents.

Nursing Manager at George Service Clubs Utility Company (2024-10 – Present)

• Reported to the General Manager daily and weekly, ensuring seamless communication and operations.
• Led and managed all staff within the facility, fostering a collaborative work environment.
• Conducted interviews for all staff replacements at the facility, selecting qualified candidates to maintain high care standards.
• Ensured adequate staffing on each shift by overseeing healthcare administrators and shift leaders daily.
• Compiled monthly staff rosters, approved leave requests, and facilitated shift changes as necessary.
• Managed the induction and orientation process, welcoming all new staff and ensuring their smooth integration into the team.
• Liaised with Senior Management regarding disciplinary issues, issuing warnings when required, and documented incidents by providing detailed reports with findings and evidence.
• Coordinated admissions to the facility in collaboration with the administrator and shift leaders, streamlining the admissions process.
• Ensured compliance with licensing and regulatory requirements under The Older Person's Act.
• Engaged with families regularly, offering support, assistance, and decision-making input when required.
• Attended family meetings as necessary to address resident concerns and facilitate communication.
• Resolved complaints from residents and family members, ensuring their satisfaction and care quality.
• Developed professional clinical relationships with all residents and their families, prioritizing compassionate care.
• Maintained communication with Senior Management to assist in matters related to village residents, supported by issues from the Village Sister.
• Arranged and participated in multi-disciplinary team (MDT) meetings when necessary to discuss resident care strategies.
• Strived for optimal levels of care for all residents and ensured staff adherence to scope of practice and best practice regulations.
• Implemented ethical guidelines and relevant legislative provisions in all caregiving practices within the facility.
• Reviewed care plans and all nursing documentation, overseeing and supervising shift leaders comprehensively.
• Monitored task charting through regular spot checks and conferred with shift leaders about practices and standards.
• Supervised nursing handover procedures, ensuring all resident information is accurately exchanged and addressed during transitions.
• Oversaw risk management, updating risk registers monthly, and provided reports during health and safety meetings.
• Prepared quarterly and annual comprehensive reports for the Annual General Meeting (AGM).
• Oversaw services including meals, laundry, cleaning, and maintenance to ensure operational efficiency.
• Liaised with the accounts department when necessary to address financial matters.
• Negotiated tariffs in collaboration with the accountants and General Manager for healthcare admissions based on availability and demand, ensuring appropriate care levels.

Senior Shift Leader Manager at FairCape Noordhoek Manor Retirement Facility (2024-01 – 2024-09)

• Conducted daily physical walkarounds of the unit to engage with every resident, assessing care needs and providing support.
• Documented and reported relevant data on the Healthware System, utilizing a computer-oriented, paperless environment.
• Managed ward stock and scheduled medications through diligent counting and logging of incidents as they occurred.
• Assisted physicians during rounds, facilitating communication and ensuring comprehensive patient evaluations.
• Coordinated medication administration in compliance with medication management protocols.
• Verified the validity of all prescriptions while providing support in requesting new chronic scripts as necessary.
• Participated in monthly MDT (Multi-Disciplinary Team) meetings, coming prepared to discuss residents on the agenda.
• Contributed to the nursing section of MDT reports, highlighting relevant observations when required.
• Managed the admissions process to ensure a smooth transition for new residents.
• Implemented the Nursing Process during admissions, documenting Nursing Assessments, Diagnoses, and individualized Care Plans, including high-risk mobility and skin integrity assessments.
• Oversaw the discharge process collaboratively with family and residents, ensuring comprehensive discharge planning was established where necessary.
• Maintained a safe and risk-free environment within the healthcare facility through proactive measures and staff education.
• Educated staff on health and safety issues, fostering a culture of compliance and awareness.
• Monitored infection control protocols within the facility to uphold high hygiene standards.
• Escalated identified risks observed in various areas or disciplines for prompt action and resolution.
• Ensured that all staff were fully oriented and competent for their roles within the facility.
• Identified training needs and coordinated with the nursing team to facilitate training completion.
• Presented training sessions as necessary to maintain nursing staff competency.
• Ensured nursing staff accurately charged for any stock used to promote timely billing to patients' accounts.

Nursing Care Manager at CPOA (Cape Peninsula Organization for the Aged) – Pinelands Grove Retirement Facility (2022-08 – 2023-12)

• Effectively managed all operational areas of the care center, ensuring high nursing standards.
• Planned, implemented, and coordinated care activities based on the evaluated needs of the unit, including staffing, equipment, and supplies management.
• Ensured meticulous observation, treatment, care, and documentation of resident responses to medical and nursing interventions were carried out correctly.
• Collaborated with multi-disciplinary team members to guarantee holistic care delivery to residents.
• Maintained exceptional food quality by overseeing dietary preparations and regularly meeting with the Catering Service Provider.
• Monitored hygiene standards rigorously by supervising cleaning staff and conducting regular meetings with the Cleaning Service Provider.
• Participated in monthly Resident's Committee Meetings to represent staff input and concerns.
• Assisted the Member for Health from the Resident's Committee when necessary, enhancing community health initiatives.
• Organized health events at the facility, promoting wellness and education among residents.
• Discussed operational matters concerning the care center with the Home Manager.
• Monitored age analysis reports and addressed non-payment issues with clients when necessary.
• Contributed to the preparation of the annual budget to ensure financial sustainability.
• Reviewed financial statements to confirm operational compliance with the established budget.
• Ensured maintenance of the unit and communal areas, addressing damage or deterioration promptly.
• Followed up on new residents entering independent accommodations to ensure assessments were conducted per DQ98 guidelines after doctor's evaluations.
• Collaborated with the Home Manager and Social Worker to determine appropriate independent living and care requirements following medical clearance.
• Conducted continuous monitoring to ensure compliance with The Older Person's Act 13 of 2006 and adhered strictly to regulatory provisions.

Nursing Services Manager at Evergreen Lifestyle Retirement Village (2021-01 – 2022-07)

• Effectively managed all operations of the Care Centre, including sub-acute and Frail Care units as well as the Village nursing team.
• Supported the Ward Administrator and HR Department in maintaining off-duty schedules, managing leave requests and approvals, conducting probation reviews, and managing performance appraisals and disciplinary processes.
• Upheld high ethical standards and maintained confidentiality and professionalism throughout all interactions.
• Conducted assessments of new residents entering independent accommodations per DQ98, facilitating proper care requirements based on medical evaluations.
• Participated as a team member in audits ensuring compliance with The Older Person's Act 13 of 2006.
• Assisted with audits and inspections from the Department of Health (DOH) and the Department of Social Development (DSD).
• Facilitated compliance audits for the Sub-Acute Facility and assisted with COHSASA compliance and audits to maintain accredited practice numbers through the Board of Healthcare Funders (BHF) for eight sub-acute beds.

Nursing Services Manager at Unique Health Medical Solutions (2016-02 – 2018-02)

• Managed Frail Care Units across Johannesburg and Pretoria, ensuring high standards of nursing services were implemented.
• Directed the development and quality of care across Frail Care Units according to the goals of UH Medical Solutions, collaborating with the Management Team for optimal patient outcomes.
• Led strategic planning initiatives alongside UH Senior Managers and Directors, contributing to overarching company objectives.
• Oversaw the operational management of nursing units to ensure performance standards were met and upheld.
• Promoted high-quality care and enhanced performance among nursing personnel through leadership and support.
• Assisted the Financial Manager in overseeing financial aspects of contracted Frail Care facilities, aligning fiscal goals with clinical service delivery.
• Emphasized positive resident and guest relations by modeling exemplary behaviors and fostering a collaborative environment.
• Facilitated quality improvement initiatives within nursing services, driving continuous enhancements in care delivery.
• Demonstrated dependability and productivity through exemplary management practices.
• Ensured compliance with control policies and procedures to mitigate risks effectively.
• Implemented processes to reduce medico-legal risks with support from UH Management teams.
• Maintained health and safety standards and ensured adherence among nursing staff.
• Encouraged a positive learning environment for ongoing professional development.
• Engaged in continuous evaluation of nursing care quality by reviewing performance appraisals and incident reports.
• Participated in recruiting and interviewing processes for new nursing candidates, enhancing team capabilities.
• Assisted in formal disciplinary procedures, including issuing notifications for suspension and participating in hearing processes.
• Provided 24/7 telephonic support for all Frail Care Units and managed institutions, promptly addressing concerns and ensuring care continuity.
• Effectively monitored client satisfaction by addressing complaints and compliments in a timely manner.
• Managed personal and staff time productivity efficiently, including handling unscheduled visits or calls during night hours.
• Developed individualized care plans for patients as necessary, ensuring tailored treatment approaches were effectively executed.
• Contributed to the compilation of comprehensive nursing documentation and reports as needed.
• Participated in audit teams to ensure compliance with regulations under The Older Person's Act 13 of 2006, adhering strictly to legislative standards.

Case Manager at Netcare Garden City Hospital (2015-02 – 2016-01)

Clinical Care Manager/Nursing Sister at Hospice/Elcare Managed Home Nursing Services (2014-04 – 2015-01)

• Provided palliative care services, prioritizing patient comfort and psychological support.

Phlebotomist/Nursing Sister at Pathcare Laboratory(Dr’s Laing, Soldin & Venter) (2011-04 – 2014-03)

Case Manager at George MediClinic (2008-08 – 2011-03)

Phlebotomist/Nursing Sister at Pathcare Laboratory(Dr’s Laing, Soldin & Venter) (2006-04 – 2008-07)

Nursing Sister for Dr Truter (GP) at Dr Truter’s Medical Practice (2005-01 – 2006-03)

Coordinator of staff relief for MediClinic at Medinurse: George (2004-04 – 2004-10)

• Worked part-time coordinating staff relief effectively.

Female Surgical Ward at Paarl MediClinic (2003-11 – 2004-02)

• Worked on a temporary basis in the surgical ward.

Primary & Occupational Health Care at Healthnet, St. Helena Bay (2003-04 – 2003-09)

• Served as a contract nurse, providing primary and occupational healthcare services.

Theatre at Geneva MediClinic (George) (1996-06 – 2003-01)

Surgical Ward & Theatre at George Provincial Hospital (1995-01 – 1996-05)

General Nursing in General Nursing – Otto-Du-Plessis Nursing College – Tygerberg Hospital (1991 – 1994)

Matric/Grade 12 – Gimnasium High School (1990 – 1996)