Yolande Lotter

Experienced retail and telecommunications professional with more than 10 years of experience in sales, customer service, retail operations, stock management, team leadership and business administration. A highly motivated, reliable and results-driven professional seeking opportunities in retail management, sales, customer service, administration, operations or related fields where strong leadership and customer-focused skills can be contributed to business success

Nail and Hair Stylist - Self Employed

(2015-04)

• Hair Services: Color, Treatments, Blowouts
• Nail Services: Manicures, Pedicures, Gel, Acrylics, Nail Art

Store Manager - MTN SP Franchise Hartbeespoort Cellular - Hartbeespoort

(2013-04 - 2015-04)

• Supervised daily store operations to ensure efficient workflow and excellent customer service
• Managed staff scheduling, coaching and motivation to achieve sales and service targets
• Managed stock control including stock takes, ordering and inventory tracking
• Ensured compliance with MTN operational standards and procedures
• Maintained excellent customer service standards
• Prepared reports and ensure compliance with company policies and procedures

Data Specialist - VODACOM (Spec Pack)

(2011-11 - 2012-12)

• Supervised daily store workflow and ensured high customer service standards
• Assisted customers with product enquiries and service solutions
• Maintained product knowledge across Vodacom devices and Plans
• Ensured compliance with company systems and operational policies
• Processed Sim Swaps, Upgrades, Activations and New Connections

Grade 11 - Langenhoven High School (1999)