Yoliswa Duma

I have a solid experience as a Senior Business Analyst Consultant in Business Transformation Projects in, eHR Programme Implementation for various clients, LMS, and CRM Systems Implementation. I have over 10years as a Snr BA and over 8yrs experience in Middle Management Level as both HR IS Manager and OD (Organizational Development) Manager, gained from various Industries i.e., Telecoms, Retail, IT, Financial Services (Investment, Insurance & Banking)

My passion for detail and effective stakeholder engagement has been the bedrock of my success as a Snr BA Consultant and HR Information Systems Manager, and OD Manager over years. As a team player, I have great interpersonal skills which enables me to work well with various workstreams e.g., Scrum Master, Devs, QA, Business SME's and End Users. My communication skills also enable me to effectively elicit requirements from multi-level stakeholders.

In the execution of my duties, I ensure that the stakeholders remain engaged throughout the Project Life Cycle, from ideation phase through Post Implementation Support and Handover to Super Users.

Through the years of experience as a Snr BA Consultant, I have had opportunities to demonstrate problem solving skills which helped the team for early stakeholder buy-in. I work closely with the design, DBA and QA teams and this helps with alignment regarding the solution capabilities and a more acceptable BA Approach to the project tasks.

In my ongoing quest for self-improvement I have recently acquired Certification in Data Analytics Fundamentals from Databricks Academy, the Databricks Accredited Lakehouse Fundamentals. This enables me with better insight into Data Analytics space to make data-driven recommendation to business stakeholders.

Experience Profile showing Company - Role/Position: Dates From - To

1. DVT (Dynamic Visual Technologies) - Role: Senior Business Analyst - From April 2021 to current 
2. Expleo - Role: Senior Business Analyst  - From Aug 2018 to June 2020 
3. MTN Group - Role: Organizational Development Manager - From Nov 2015 to Apr 2017 
4. MTN Group - Role: Senior HR Analyst - From Nov 2014 to Oct 2015 
5. Morvest Consulting - Role: Business Analyst - From Nov 2013 to Oct 2014 
6. Talota Consulting - Role: Business Analyst - From Jan 2009 to Jan 2012 
7. MTN South Africa - Role: HR Information Systems Manager  - From Mar 2005 to Apr 2008 
8. Accenture - Role: Analyst - From Mar 2003 to Feb 2005 
9. Quantum Life College - Role: Human Resources Consultant - From Sept 2002 to Feb 2003 
10. Vodacom - Role: Customer Services Advisor - From Sept 2000 to Jul 2003 
11. Department of Education - Role: Educator - From Jan 1993 to July 2000

Project Experience:

1.  Business Requirements Mapping 
2. Business Process Re-Engineering
3. BI Report Optimization 
4. Change Impact Analysis 
5. Functional Requirement Specification Documentation
6. End User Training Facilitation
7. UAT (User Acceptance Test) workshop facilitation
8. Public Finance Management Act Training Facilitation
9. PoPI Act Training Facilitation
10. GDPR Training Facilitation
11. Workplace Business Analysis mentorship and on-the-job training

Qualifications

1. Bachelor of Paedagogics - UKZN
2. Diploma in Human Resources Management - UKZN - UNISCHOOL
3. Post Graduate Certificate in Management - Buckinghamshire Chilterns University College
4. Post Graduate Diploma in Business Analysis - FTI (Faculty Training Institute)
5. Data Analytics Fundamentals - Databricks Academy
6. MBA (candidate) - Arbetay University (UK)

Professional Certifications / Accreditations:

1. Databrick Accredited Lakehouse Fundamentals
2. MICT SETA Registered Assessor for Business Analysis NQF 5 & 6
3. MICT SETA Registered Moderator for Business Analysis NQF 5 & 6
4. ETDP SETA Registered Occupational Training and Workplance Training Facilitation Skills NQF 5 & 6
5. ETDP SETA Registered Assessor and Moderator NQF 5 & 6
6. ETDP SETA Registered Skills Development Facilitator (SDF)