Yondi Mtyali

I seek challenging opportunities where I can fully use my skills for the success of the organization.

Call center agent - Ison Experiences

(2023-10 - 2024-02)

• Take customer calls and provide accurate, satisfactory answers to their queries and concerns.
• De-escalate situations involving dissatisfied customers, offering patient assistance and support.
• Guide callers through troubleshooting, navigating the company site or using the products or services.
• Collaborate with other call center professionals to improve customer service.

Call center agent - P3

(2023-04 - 2023-09)

• Manage large amounts of outbound calls in a timely manner.
• Follow communication "scripts" when handling different topics.
• Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
• Seize opportunities to upsell products when they arise.
• Build sustainable relationships and engage customers by taking the extra mile.
• Keep records of all conversations in our call center database in a comprehensible way.

Sale associate - Sportscene canal walk

(2022-11 - 2023-01)

• Ensure high levels of customer satisfaction through excellent sales service.
• Assess customers needs and provide assistance and information on product features.
• Welcome customers to the store and answer their queries.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options
• Team up with co-workers to ensure proper customer service
• Build productive trust relationships with customers

National Senior Certificate - Luhiaza High school (2021)