Yonela Ramncwana

Reliable and hardworking individual with hands-on experience in order picking, parcel handling, and customer service within fast-paced retail environments. Proven ability to accurately prepare and manage customer orders under pressure while maintaining high attention to detail. Friendly, professional, and committed to delivering excellent customer experiences. Physically fit and capable of handling manual tasks required in courier operations.

ASAP Home Shopper at Pick n Pay (2025-05 – 2026-01)

• Accurately picked and prepared customer orders for delivery.
• Ensured correct items and quantities were selected according to system instructions
• Worked efficiently under pressure to meet strict delivery deadlines
• Maintained high levels of accuracy and attention to detail
• Followed operational procedures and quality standards

Service Area Assistant at Pick n Pay (2019-08 – 2024-03)

• Assisted customers with enquiries and product-related issues
• Provided excellent customer service and ensured customer satisfaction
• Maintained correct labelling, packaging, and organization of products
• Handled customer concerns professionally and efficiently
• Worked effectively in a busy, fast-paced environment

Business Consultant at Lipco Law (2017-06 – 2018-11)

• Prepared business proposals and presentations.
• Assisted clients with enquiries and complaints
• Provided professional customer service and support.
• Conducted sales and maintained client relationships.

NCV level 4 in Office Administration – Buffalo City FET College (2015)