Yushra Petersen

Checking members orders and information Calculating member orders and sending to correct delivery address Checking member ledger for funds available

ICU CONSULTANT - Inuka fragrances

(2020-09 - 2025-07)

• Checking members orders and information
• Calculating member orders and sending to correct delivery address
• Checking member ledger for funds available
• Check transfers to and from different members accounts
• Calling or sending SMS to members regarding unspecified products or insufficient balances
• Stayed on top of daily workload with speed and efficiency
• Ability to work quickly and accurately
• Computer knowledge of Microsoft Word, Excel, Outlook and Teams
• Generating invoices, tax invoices and copy invoice
• Process products from order form to ODOO ERP system

CUSTOMER SERVICE AGENT - AMAZON AWS

(2019-10 - 2021-01)

SEASONAL

• Assisting with member queries regarding order telephonically
• Tracking orders
• Assisting with accounts that are block

DATA CAPTURER - OUTPROSYS

(2017-02 - 2018-02)

• Capturing Clicks Club Cards

Conversion consultant - SANLAM

(2013-01 - 2016-04)

• Capturing of investment and retirement annuity applications
• Verifying data captured by sales office and issuing of contracts
• Increasing of premiums on existing policies
• Converting Old retirement annuities

PROCESS ASSISTANT - SANLAM

(2010-03 - 2011-12)

• Capturing Investment and Retirement Annuity applications
• Verifying data captured by sales office and issuing of contracts

NEW BUSINESS CAPTURING - MEDWAY MARKETING

(2004-03 - 2009-09)

• Capturing New business applications for medical aid and funeral
• Underwriting of applications
• Member maintenance on existing members
• Office support and query returns

Matric - Silverstream Secondary (1992)

Wordperfect basic and advanced, MS Dos, Lotus I-II-III, Multimade Advance, Basic File Management - Computer Career Training Centre (1993)

Office Practice, Typing, Word Perfect 5.1 - Star Business Skill Centre (1994)

MS Word '97 - Quest (2001)

MS Excel 2003 - Dynamix Computer Training Centre (2007)