Zama Mofokeng

Results-driven professional with over 15 years of experience in event management, business development, project management, digital marketing, and sales. Demonstrates a proven track record in driving business growth, enhancing customer engagement, and achieving sales success through strategic planning and execution. Expertise includes customer recruitment, sales strategy, and market analysis, complemented by exceptional skills in managing events, leading projects, and fostering sustainable relationships.

Adept at delivering outstanding customer experiences, spearheading initiatives, and training teams to uphold high standards of service and satisfaction while meeting organizational objectives.

Project Manager - JMAT ADVISORY SERVICE

(2015-01)

• Oversee the planning and execution of the Annual SAPOA Forum Conference, managing a budget exceeding $65,000.
• Identify and secure venues that align with conference requirements and attendee expectations.
• Design and coordinate the production of event materials, including branding, programs, and signage.
• Collaborate with and manage subcontractors to ensure timely delivery of services.
• Curate and develop food and beverage menus to enhance the attendee experience.
• Organize facilities and oversee all event logistics, including AV setup, seating arrangements, and on-site operations.
• Define staff requirements, delegate responsibilities, and ensure compliance with all regulatory and safety standards.

Commercial Sales Representative - SA POST OFFICE

(2006-05 - 2024-04)

• Recruit and onboard new customers.
• Drive direct sales to clients to meet established targets.
• Identify growth opportunities and potential target markets.
• Develop and maintain sales strategies and action plans for major cash customers.
• Foster strong communication and relationships with existing customers.
• Identify opportunities for new product and service development based on customer demand.
• Provide input on customer acceptance and feedback for new products.
• Assist in setting sales targets and goals.
• Contribute to sales forecasting and support Area Managers in achieving their targets.
• Lead area sales promotions in collaboration with area staff.

Acting Regional Sales Manager - SA POST OFFICE

(2009-12 - 2010-01)

• Generate new business by leveraging existing relationships and proactive prospecting.
• Conduct market analysis and launch targeted campaigns.
• Maximize sales performance by delivering exceptional customer experiences and maintaining cost control.
• Educate the community about available services to drive awareness and engagement.
• Develop and maintain an efficient reporting system to track prospects from initial inquiry to closing.
• Identify and cultivate sustainable relationships with key accounts at both strategic and tactical levels.

Acting Account Manager - SA POST OFFICE

(2008-04 - 2008-09)

• Develop comprehensive account plans for designated key accounts, including account setup and management.
• Supervise and analyze account activity to ensure optimal customer support.
• Prepare delinquency reports at the account level to monitor and address outstanding issues.
• Create a client tracking system to enable the sales team to analyze ongoing customer revenue and usage effectively.
• Identify and pursue new sales opportunities, as well as upsell potential with existing customers, resulting in significant new and additional business.
• Deliver comprehensive seminars to the nationwide sales team on building strong client relationships.
• Enhance revenue retention by aggressively pursuing integrated customer relationship strategies.

Service Provision Officer - SA POST OFFICE

(2004-05 - 2006-04)

• Roll out address implementation in Nodal Areas.
• Conduct community meetings to engage and inform stakeholders.
• Liaise with other service providers to initiate new delivery services and expand into new areas.
• Educate the community about available services to drive awareness and usage.
• Train field workers to ensure effective service delivery and operational efficiency.
• Monitor customer satisfaction levels and provide management with actionable insights and recommendations.
• Ensure adherence to SLAs across other business units to maintain service quality and performance standards.

Teller - SA POST OFFICE

(1999-11 - 2004-04)

• Promote and sell Post Office products while implementing effective marketing strategies.
• Ensure consistent delivery of high-quality service to maintain customer satisfaction.
• Assist clients with inquiries and provide exceptional support.
• Execute counter financial transactions accurately and efficiently.
• Handle public inquiries with professionalism and clarity.
• Manage the counter operations as needed to ensure smooth workflow and service delivery.

Email Marketing Certified - Hubspot Academy (2024 - 2024)

Content Marketing Certified - Hubspot Academy (2024 - 2024)

Marketing Automation - Simplilearn (2024 - 2024)

Advanced Diploma - Marketing - IMM (2015 - 2015)

Matric - Vukile High School (1995 - 1995)