Zama Ngcobo

Dedicated and compassionate professional with a Bachelor of Social Work degree and extensive experience in customer service, sales, client support, caregiving, and administration. Skilled in communication, problem-solving, lead generation, report writing, and relationship management. Experienced in working within healthcare and corporate environments while maintaining professionalism and delivering quality service.

Strong ability to work independently and collaboratively in fast-paced environments. Seeking opportunities in administration, customer service, call centre operations, or client-facing roles where I can contribute positively and continue growing professionally.

Lead Generator - Platinum Life

(2023-11 - 2026-04)

Reason for leaving: Retrenchment

• Identifying and engaging potential clients
• Generating and qualifying leads for sales teams
• Conducting professional client interactions telephonically
• Capturing and updating customer information accurately
• Building positive relationships with clients
• Assisting in achieving sales targets and business objectives

Social Worker - Mental Health Society

(2021-01 - 2023-03)

Reason for leaving: Contract

• Conducted patient intake assessments
• Facilitated group sessions and individual casework
• Compiled patient progress and assessment reports
• Assisted individuals requiring emotional and social support
• Maintained confidentiality and professional standards

Sales and Customer Service Agent - TransUnion (Merchants)

(2018-02 - 2020-03)

Reason for leaving: Resignation

• Conducted cold calling and sales activities
• Identified customer needs and recommended suitable products
• Sold vehicle tracking devices, insurance-related products, and cellphone contracts
• Captured and maintained accurate customer records
• Provided excellent customer service and after-sales support

Social Work Student - Chris Hani Baragwanath Treatment & Rehabilitation Centre

(2017-02 - 2017-11)

Reason for leaving: In house training ended

• Provided patient care and emotional support
• Assisted with patient intake and assessments
• Conducted therapy support sessions and casework
• Compiled treatment and patient progress reports
• Assisted with in-service training and team support

Bachelor of Social Work - Social Work - University of South Africa (UNISA) (2017)

Diploma - Public Relations - Durban University of Technology (2007 - 2008)

Matric - Our Lady of Rosary High School (2006)