Customer Care Consultant at Avis Rent a Car (2012-07 – 2017-04)
Professional Skills: Telephone etiquette, Soft skills, Time management, Organizational skills, Strategic planning, Detail orientated, Resourcefulness, Always anticipate needs, People orientated, Under Promise and over deliver
- Answer every phone call
- Assist the customer with break down or emergency
- Call surrounding branch to assist customer promptly
- Reassure customer and follow up on how we helping them
- Make care calls to customer while the wait to be assisted
- Take messages
- Capture client's personal details
- Filling and recording documents
- Use the computer daily on, Microsoft word, lotus, excel and PowerPoint
- Carry out communication both verbal and written
- Preparing presentations and presenting
- Social Planning Committee
- Customer service excellence training
- Brand ambassador training and boot camp
- Soft skills training
ADMINISTRTOR FOR KYC HIGH RISK at FNB HQ JHB (2018-01 – 2020-09)
- Request for outstanding documents, via email and telephonic contact as Required
- Updating clients information on the System
General finance administrator at KAELO MONEY (2022-10 – 2023-12)
- Gathering financial information, including proof of income from applicants
- Performing credit checks to inquire about an applicant's borrowing history
- Assessing an applicant's finances, credit history and employment status to determine their Creditworthiness
- Browsing available loans to identify options that match the applicant's current financial status
- Exploring payment options on available loans to find ideal structures for the applicant
- Explaining the terms and conditions of a loan to an applicant
- Offering advice, if requested, on which of the offered loan options is best suited to their needs and financial capabilities
- Working with lender staff to initiate the loan on behalf of the applicant
Customer Support Associate at Enable Benefits (2024-06 – 2025-11)
- Assist clients with applying for the disability tax credit with the Canadian government
- Capture client's medical history and personal information on the CRM system
- Communicate with the client consistently on case development
- Follow up between the client, Doctor and Canadian government
- Calculate tax return for all approved applications and disclose amount to client
- Assist with claims for relief funds for clients Care giver, sponsor and spouse
- Assisting with chat and email queries
- Objecting to failed claims and processing of appeals
Customer Support Specialist Conduit health at Merchants SA (2025-09 – Present)
- Customer Relationship Management: Developing and maintaining in-depth profiles for accounts, including customer preferences and purchasing habits
- Inside Sales & Order Management: Soliciting, securing, and entering sales orders for equipment and consumables like catheters, adult pads, and diapers
- Solving all support queries, lost or damaged epuiments, handling escalations, replacements and billing
- Product Knowledge: Providing technical information on product features and benefits, particularly for durable medical equipment (DME) and incontinence supplies
