Zanele Luthuli

Detail-oriented Financial Administrator with practical experience in rental income management, reconciliations, accounts administration, and payment processing. Recently completed NQF Level 5 in Banking with strong knowledge of financial principles, cash flow management, and compliance procedures. Skilled in financial recordkeeping, debtor management, and maintaining accurate reporting. Proven ability to work with high attention to detail, meet deadlines, and ensure financial accuracy.

Financial Administrator - Ntsasa Property Brothers (Pty) Ltd

(2025-01 - 2025-12)

• Administered monthly rental income, ensuring accurate billing and timely receipt of payments.
• Prepared and issued monthly tenant statements, maintaining clear and accurate communication.
• Followed up on outstanding rental payments and managed tenant arrears to support cash flow.
• Administered and maintained rental agreements and tenant records, ensuring data accuracy and compliance.
• Booked and tracked repairs and maintenance, liaising with contractors and suppliers to resolve issues efficiently.
• Performed monthly reconciliations of rental income and expenses, ensuring financial accuracy.
• Managed and processed levy and municipal rates payments in line with deadlines and regulations.
• Maintained accurate financial records and supporting documentation to support audits and reporting.

Admin Clerk (Office of he area finance director) - Meals on Wheels (TOC)

(2021-01 - 2023-12)

• Assisted in maintaining organized filing systems to ensure accurate and efficient record management.
• Coordinated with various departments to manage schedules, meetings, ensuring smooth daily operations.
• Processed and organized incoming and outgoing correspondence and improving workflow efficiency.
• Prepared reports, documents, and data entries with high attention to detail to support management needs.
• Monitored office supplies and assisted with basic budget tracking, supporting cost control and uninterrupted office functionality.

Customer Care Agent (USA Campaign) - CCI Contact Center

(2017-01 - 2019-12)

• Handled high volume inbound and outbound customer service calls, maintaining service quality.
• Provided technical support and resolved client queries efficiently, improving customer satisfaction.
• Maintained accurate and detailed records of customer interactions and follow ups, supporting effective case tracking.
• Assisted with sales and up-selling of company products and services, contributing to increased revenue.
• Ensured compliance with company policies and customer service protocols, maintaining service consistency.

Sales Agent Rep - The Unlimited

(2013-01 - 2016-12)

• Generated sales leads and converted prospects into customers to meet and exceed sales targets.
• Presented, promoted, and sold products or services based on customer needs and preferences.
• Maintained accurate sales records, customer information, and follow up activities.
• Built and maintained strong customer relationships to improve customer retention and repeat sales.
• Coordinated with various departments to manage schedules, meetings, ensuring smooth daily operations.
• Processed and organized incoming and outgoing correspondence and improving workflow efficiency.
• Prepared reports, documents, and data entries with high attention to detail to support management needs.
• Monitored office supplies and assisted with basic budget tracking, supporting cost control and uninterrupted office functionality.

Grade 12 - Busana High School (2011-12)