Zanele Mgibe
Customer Service Professional
Talent
Braamfontein, GautengMember since July 15, 2026
Excellent Verbal & Written CommunicationCustomer Relationship ManagementConflict Resolution & Problem SolvingCredit Counseling & Financial LiteracyCall Handling & Multi-TaskingEmpathy & Patience Under PressureMS ExcelFront Office Systems
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Excellent Verbal & Written CommunicationCustomer Relationship ManagementConflict Resolution & Problem SolvingCredit Counseling & Financial LiteracyCall Handling & Multi-Tasking
About
Energetic and compassionate customer service professional with strong interpersonal and problem-solving skills. Adept at handling customer inquiries, resolving issues promptly, and delivering exceptional service across various industries. Demonstrates reliability, empathy, and strong communication in fast-paced environments.
Experience
Credit Coach - Kudough
(2025-01)
- Assisting clients with understanding their credit reports and scores
- Educating customers on how to improve their credit profiles
- Providing tailored advice based on individual financial situations
- Ensuring confidentiality and sensitivity when handling customer financial data
- Supporting clients via phone and email with professionalism and empathy
Financial Advisor - Old Mutual
(2023-02)
- Conducted comprehensive needs analyses for clients
- Advised on life insurance, retirement, and investment solutions
- Assisted clients with tax-related investment decisions
- Managed client applications and liaised with underwriters and doctors
- Provided post-sales support and policy amendments
Call Centre Agent - WNS
(2021-04 - 2022-04)
- Assisted customers with mobile services (airtime, data, internet connection)
- Handled technical issues related to routers and WiFi
- Managed SIM suspensions, blacklisting, and mobile service troubleshooting
- Delivered high-quality support and resolved issues efficiently
Education
Management Assistant N6 - Management - PE College (2019)
Skills
Customer Service Professional
