Zanele Mkhize

Dedicated and results-driven Administrative Professional with over 4 years of relations experience and proven public sector administrative expertise within the KZN Departments of Transport and Department of Health. Holds a Diploma in Management Assistant and a NQF Level 5 Certificate in Software Engineering, blending advanced document control, enabling effective problem-solving across both administrative work and system-focused environments. Passionate about delivering exceptional service, improving operational efficiency, and thriving in fast-paced, high-pressure settings.

Ability to pay attention to details, maintain confidential records.

Sales Assistant at LecrueSet (2025-11 – Present)

6 Month contract

• Delivered premium in-store customer experiences aligned with brand standards
• Assisted customers in selecting high-quality cookware products
• Handled point-of-sale transactions and maintained accurate cash handling procedures
• Supported stock control, merchandising, and store presentation
• Worked effectively within a team to meet sales targets
• Assist with using PowerBI handling
• Using D365 daily on different transactions
• Handling of daily in and out going e-mails
• Dealing with online orders
• Handling of daily in and out going phones calls

Work Graduate Intern at KZN Department of Transport (2020 – 2022)

• Provided full administrative support including attending to queries, managing correspondence, switchboard operation, and reception services
• Accurately processed transactions on eNaTIS such as traffic registration numbers, road race/event applications, accident reports, and updated driver's licence databases
• Delivered quality customer service by assisting the public and stakeholders with licence-related queries, learner's licence applications, and licence verifications
• Maintained organised office operations through filing, archiving, scheduling meetings, arranging venues, and addressing maintenance or repair issues
• Supported supervisors and management with document preparation, submission typing, minute-taking, and effective work distribution and tracking

Independent Distributor at Herbalife South Africa (2019 – 2023)

Built and maintained strong client relationships, ensuring high customer satisfaction and retention while providing personalized product recommendations aligned with client needs and wellness goals.

• Managed customer inquiries, complaints, and follow-ups professionally, maintained accurate records, drove consistent sales growth, and promoted brand awareness through proactive engagement and networking

Ward Clerk – Paediatrics ICU, Ward D1 & X-Ray at Greys Hospital (2019-06 – 2019-10)

• Managed patient admissions, discharges, and internal transfers
• Maintained accurate and confidential patient records and files
• Coordinated appointments, transport arrangements, and theatre schedules
• Monitored stock levels, stationery, and equipment, reporting shortages
• Assisted with health and safety checks and quality improvement processes
• Ensured filing systems and ward documentation were kept up to date

Administrative Clerk – Nursing Management at Greys Hospital (2017-08 – 2019-05)

• Provided administrative support to Nursing Management
• Processed staff leave forms, appointments, transfers, resignations, and exits
• Maintained and updated staff records and establishment books
• Typed monthly reports, official correspondence, and management documents
• Coordinated boardroom bookings, meetings, and minute taking
• Managed filing systems, scanning, photocopying, and document control
• Handled telephone calls, messages, and internal communication
• Assisted with overtime, Sunday claims, and record verification

NQF Level 5 Higher Certificate in Software Engineering – WeThinkCode_

National Diploma in Management Assistant – Umgungundlovu FET College

National Senior Certificate in Matric – Grade 12 – Umlulama Secondary School (2013)