Senior Clerk - EThekwini Municipality [Engineering Unit] - City Engineers Building, 166 K.E. Masinga Road, P.O. Box 680, Durban, 4000
(2010-08 - 2025-08)
- Capturing of Building Plans into a Building Plans System
- Counter Duty
- Dealing with customer Complaints and queries [verbal and telephonically]
- Working on the Complaint System
- Typing and Printing of Letters / Correspondences and Memo's etc.
- Preparation of Agenda's and taking Minutes
- Customer Service
- Monitoring the Attendance Register
- Updating of Leave Records
- Receiving and Sending of Office goods via courier services etc.
- Liaising with both Contractors and Engineers / Technicians
- Working on JDE System
- Faxing
- Photocopying
- Binding
- Filing of Documents
- Ensuring that Time Sheets have been received and sent on time to Finance Dept.
- Attending to any Manager's Requests
- Performing daily Admin Duties
- Batho Pele Departmental Champion
- Acting PA for our Deputy Head when the PA is on leave
Office Administrator - B&A Employee Relations and Training Consultants (Pty) Ltd
(2007-06 - 2010-07)
- Render a General Secretarial and Office auxiliary services
- Operating Switchboard
- General Office Administration (including the prioritizing of primary day-to-day activities)
- Effective processing of mail and answering of calls
- Screening, making and connecting calls
- Sending & receiving faxes
- Refer Clients to the Respective Line Managers
- Receiving and directing clients into the premises
- Respond to telephonic and other queries and refer clients to the relevant person and follow up on action with regard to refereed issues
- Liaising with internal and external clients and stakeholders
- Supervision of the office
- Effective management of filling system to ensure easy retrieval of information
- Typing of Course Attendance Certificates
- Ensure that Certificates are dispatched & reach the client in a correct time and in good order
- Typing of other important documentations and other director's requests
- Doing Production of Packages & Binding of Manuals for training
- Accurate printing onto CDs and DVDs
- Checking the quality of videos
- Laminating of Role plays and other documents
- Monitoring our Company Library
- Ordering of Stationery and receiving of other office goods.
- Dispatching of Invoices and cheques etc
- Assisting our Account Department with their queries
- Training Co-ordination for our courses
- Working on the Maximiser Database
- Sending of documents via post or other courier mails
- Doing quotation for clients
- Professional Management of office and diary
- Currently being trained in Industrial Relations and Leadership Series
- Selling Employee Relations Guide for SMME's
- Launching of our ER Guide for small business in the Durban Exhibition Centre
- Interpretation when conducting Wage Negotiations and Chairing an Enquiries
- Currently acting as an Administration Officer
- Managing all the Production part of a business
- Doing the final checkup on training materials before distributing them as a whole in our branch and other regions
- Receiving as well as sorting out of all the training orders. Distributing RRB's to the regions
- Preparation of the Ready References Box Sets and Disciplinary Case Studies before sending them to the clients
- Preparation of trainers kits for trainers & ensure that trainers take their material on time
- Ensure that Learners Workbooks, RRB's, DVDs and PPS's are up to date before handling them to the trainers
- Ensure the training equipments such as Data Projector, Laptop etc are in good condition
- Ensure that the training materials is prepared in advance i.e. a week before
Secretary / Personal Assistant - Syabonga Chiliza and Associates - 69 Wick Street, Verulam, 4340
(2004-01 - 2007-05)
- All Secretarial Duties
- Professional management of office and diary
- Planning and organizing meetings
- Taking effective minutes at meetings
- Supervision of the office
- Accurate typing of all correspondence and proof reading of documents
- Answering Phone Calls
- Sending & Receiving Faxes
- Doing Follow ups to Clients
- Liaising with both correspondences and clients
- Setting of Appointments
- Serving of Documents
- Photocopying
- Effective management of filing system to ensure easy retrieval of information
- Issuing of receipts and invoices
- Requesting internal and external payments to be made by finance
- Ensure that our bank statement is checked on monthly basis
- Providing Good Customer Service
