Zanele Nyembe

"I have over 4 years of experience working in customer service and call center environments, and in that time, I've developed a strong passion for leading teams to deliver exceptional customer experiences. I started my career as a customer service representative at Shout it NOW where I handled a high volume of calls and learned the importance of empathy, problem-solving, and maintaining composure in challenging situations. This hands-on experience gave me a deep understanding of customer needs and the skills to effectively communicate and resolve issues.

I've had the opportunity to step into leadership roles. As a Team Leader, I led a team of 8 agents, where I focused on coaching, performance management, and process improvements. I took pride in helping my team exceed performance targets like customer satisfaction and first-call resolution. One of my key achievements was implementing a new training program that reduced onboarding time for new hires by 25%, which helped improve overall team efficiency and morale.

"I have over five years of experience working in customer service and call center environments, and in that time, I've developed a strong passion for leading teams to deliver exceptional customer experiences. I started my career as a customer service representative at Shout it Now where I handled a high volume of calls and learned the importance of empathy, problem-solving, and maintaining composure in challenging situations. This hands-on experience gave me a deep understanding of customer needs and the skills to effectively communicate and resolve issues.

 I've had the opportunity to step into leadership roles. As a Senior Customer Service Representative and later as a Team Leader, I led a team of 8agents, where I focused on coaching, performance management, and process improvements. I took pride in helping my team exceed performance targets like customer satisfaction and first-call resolution.

One of my key achievements was implementing a new training program that reduced onboarding time for new hires by 25%, which helped improve overall team efficiency and morale.

Matric , computer , 10 softskills and more short course