Zanele Seti
Highly organized and detail-oriented administrator with experience in contract administration, order processing, invoicing, debtors management, customer service, warranty administration.
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About
Highly organized and detail-oriented administrator with experience in contract administration, order processing, invoicing, debtors management, customer service, warranty administration, and operational coordination. Proven ability to manage high volumes of documentation, maintain accurate records, process financial transactions, and support business operations in fast-paced environments. Experienced in liaising with customers, suppliers, and internal teams to ensure smooth operational processes.
Proficient in Microsoft Excel, Keyloop, and Kerridge systems with strong data management, reporting, and problem-solving skills. Progressed from Bookings Clerk to Service Advisor at Barons Bellville, demonstrating strong organizational skills, operational knowledge, and commitment to delivering exceptional customer service. Currently pursuing a Bachelor of Laws (LLB) while seeking opportunities within supply chain, logistics, operations, administration, and legal support environments.
Experience
Short-Term Hire & Sales Coordinator at Masslift Africa (2024-06 – Present)
- Process and administer equipment rental, maintenance, and service contracts.
- Prepare quotations, sales orders, invoices, and supporting documentation.
- Manage debtor accounts, payment follow-ups, and account reconciliations.
- Coordinate equipment availability, customer requirements, and service schedules.
- Liaise with customers, suppliers, technicians, and internal departments regarding operational requirements.
- Maintain accurate records across customer, contract, and financial systems.
- Track contract activity and ensure documentation compliance.
- Generate reports and maintain spreadsheets supporting operational and financial processes.
- Coordinate equipment deliveries, collections, and customer communications.
Service Advisor at Motus Nissan Parow (2024-03 – 2024-06)
- Coordinated daily service bookings and workshop schedules.
- Managed customer queries and provided regular progress updates.
- Prepared quotations, invoices, and service documentation.
- Maintained accurate customer and vehicle records.
- Coordinated communication between customers, technicians, and management.
- Assisted in meeting operational deadlines and service targets.
Service Advisor at Barons Bellville (2021-03 – 2024-02)
- Managed customer service operations from booking through to vehicle collection.
- Prepared quotations, job cards, invoices, and supporting documentation.
- Coordinated communication between customers, workshop technicians, suppliers, and management.
- Managed customer expectations by providing regular progress updates and resolving service-related queries.
- Maintained accurate service records and ensured compliance with dealership procedures.
- Handled escalated customer concerns professionally and effectively.
- Awarded International Service Advisor of the Year (2023) for outstanding customer service and operational performance.
Bookings Clerk at Barons Bellville (2019-10 – 2021-02)
- Managed high-volume service bookings and appointment scheduling.
- Coordinated workshop capacity and technician allocations to maximize efficiency.
- Captured and maintained accurate customer and vehicle information.
- Assisted with job card administration, customer communications, and service documentation.
- Supported workflow planning to ensure vehicles were processed within agreed timelines.
- Maintained filing systems and administrative records in accordance with dealership standards.
- Provided administrative support to service advisors and workshop management.
Customer Care Consultant at MoreCorp (Chris Willemse Cycles) (2019-03 – 2019-09)
- Processed warranty claims and supporting documentation.
- Investigated and resolved warranty-related queries.
- Liaised with suppliers, customers, and internal departments.
- Maintained accurate records and warranty databases.
- Assisted with administrative reporting and customer communications.
Bartender / Barista / LMP Attendant at Galaxy Grill (2016-02 – 2018-07)
Bartender / Assistant Manager at Gondwana Café (2014-08 – 2016-02)
Education
Bachelor of Laws in LLB – University of South Africa (UNISA) (2026-01)
Higher Certificate in Criminal Justice – Nelson Mandela University (2019-04)
