Customer Service Representative – Humana Campaign - EXL Service
Helping members with their medical insurance. Dealing with their claims, pharmacy related enquiries, as well billing related queries.
Part-time Administrator - Sirname Solutions
- Dealing with admin, making sure that tenders are submitted on time
- Sending invoices, as well as responding to emails
- Going on site to check if employees are working and up to date with everything
Customer Service Specialist - Teleperfomance
(2023-09 - 2025-04)
- Respond to customer inquiries via chat support, providing product information and guidance as needed
- Resolve customer complaints and issues efficiently and effectively
- Escalate complex problems to the appropriate department or personnel
- Record and document customer interactions and transactions, including details of inquiries, complaints, comments, and actions taken
- Follow up on customer interactions when necessary
- Recognize, document, and alert the management team of trends in customer calls
- Meet chat quotas and quality standards set by the organization
- Maintain up-to-date knowledge of the company's products, services
Customer Service Specialist - Capita
(2022-06 - 2023-09)
- Provide prompt and efficient responses to customer questions via phone, email, social media, and chat
- Address and resolve customer complaints or concerns in a professional and timely manner
- Maintain a high level of company product knowledge to effectively answer customer queries
- Identify opportunities to upsell or cross-sell products and services to customers
- Collaborate with other team members and departments to ensure customer satisfaction
- Keep accurate records of customer interactions and transactions in the CRM system
Telemarketing Agent - Home Choice
(2019-10 - 2022-05)
- Cold call people using a given phone directory to sell products.
- Answer incoming calls from prospective customers
- Use scripts to provide information about product's features, prices etc. and present their benefits
- Ask pertinent questions to understand the customer's requirements
- Persuade the customer to buy by demonstrating how merchandise or services meet their needs
- Record the customer's personal information accurately in a computer system
- Deal with complaints or doubts to safeguard the company's reputation
Legal Department-Administrator - MSA Consultant
(2017 - 2018)
- Dealing with files that are going to court
- Making sure that all necessary documents are collected from customers
- Calling customers for missing documents
