Zathini Phinzi

Detail-orientated and organized female with a strong work ethic, known for quickly building relationships with customers to understand their needs in order to recommend products. Highly passionate about people, sales, and providing exceptional customer service.

Seeking

Administration or retail position to utilize my customer service and administrative skills to provide excellent customer service while contributing to the smooth operation of a busy retail or office environment.

Sales Assistant - first point of contact at Inky Shop (2023-03 – 2023-06)

• Open and close store, manage daily running of the business.
• Assist customers with printing requests.
• Handle incoming sales inquiries via phone, email and walk-ins.
• Provide clients with product information.
• Handling office communications (emails, phone calls, filing)
• Handle customer complaints, returns and exchanges.
• Prepare and send quotations and invoices to customers.
• Process sales on POS system and maintain proper documentation of daily transactions.
• Monitor stock levels, process orders, manage stock rotation (FIFO)
• Receive, inspect, and check incoming goods against purchase orders and supplier invoices.
• Capturing and processing Goods Received Vouchers within the company inventory management system.
• Keep till point balanced, performing cash up at end of day and deposit cash into business bank account.

Office Assistant - Copy and Print Department at Jojo Senior Secondary School (2020-12 – 2022-03)

• Responsible for making copies of documents, duplicate documents for the school, operating high volume photocopier machines.
• Established workflow processes and implemented modification to improve administrative operations.
• Collaborated with technical department to troubleshoot and resolve issues.
• Performing minor maintenance on photocopier machines.
• Assisted with data entry, document preparation and clerical tasks.
• Trusted with confidentiality, typing and safely storing confidential letters for the principal and other seniors.
• Bulk Printing and basic copy jobs, school tests and activity worksheets.
• Maintaining inventory and making requisitions for office supplies for both the central print area and Principals office.
• Maintained office equipment, including computers, printers and copiers.
• Assisted school staff in using the central printing system.

Salesclerk at PostNet (2019-01 – 2020-01)

• Managing international and local shipping/courier services, sending and receiving, creating waybills and loading parcels on to the system as well as signing them out upon collection.
• Tracking parcels and keeping customers updated.
• Providing counter service sales and general customer service.
• Processing cash and card sales on the POS system.
• Processing HURU criminal checks.
• Handling confidential documents.
• Shredding of all confidential and sensitive documentation.
• Taking photos for IDs, Passports, printing them out and cutting them to size.
• Handling bulk printing, wide format, lamination, binding (spiral, comb & heat)
• Designing banners, posters, flyers and business cards on Corel Draw.

Higher Certificate in Logistics and Supply Chain Management – IQ Academy (2026)

ND in Fashion & Textiles – DUT (2006 – 2008)

Senior Certificate – TONGAAT SECONDARY (2005 – 2005)