Call center Manager
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My expertise lies in successfully enhancing customer response strategies, innovating new processes, and managing overall customer service functionality to maximize loyalty, productivity, and growth. Through my experience, I have become adept in overseeing personnel across a wide variety of responsibilities to optimize corporate performance while demonstrating a steadfast commitment to maximizing customer service and satisfaction.
Over 20 Years experience in the call center industry. Specializing in inbound voice, Chat, email and social media channels of communication.
Various call center certificates, diplomas and awards
