Zeenith Van breda

Motivated and customer-focused professional with experience in customer service, retail, sales, and call centre environments. Skilled in handling customer enquiries, resolving complaints, processing transactions, and delivering professional service in fast-paced environments. Strong communication and problem-solving abilities with the capacity to work well under pressure, follow procedures, and maintain positive customer relationships.

Eager to grow within a customer service, hospitality, administrative, or office support role.

Cashier/shop assistant at Clicks blue route mall (2024-11 – 2025-01)

• Processing transactions, handling cash and card payments, providing excellent customer service, and maintaining a clean and organized work area
• Ability to assist customers, manage inventory, and contribute to a positive shopping experience

Waitress at Topeka Spur Kenilworth Centre (2025-02 – 2025-04)

• Greeting and seating guests, taking orders, serving food and beverages, and ensuring guest satisfaction
• Passionate about providing exceptional customer service
• Skilled in taking orders, serving food and drinks, and anticipating customer needs
• Proven ability to maintain a positive attitude and contribute to a welcoming atmosphere

Sales agent at The Unlimited (2025-06 – 2025-07)

• Specializing in selling life insurance policies to individuals
• Assessing clients needs, explaining policy options, and guiding them through the application and purchase process
• Persuasiveness, negotiation and the ability to close sales
• Building rapport with customers and maintaining positive relationships

Customer service agent at Exl (2025-09 – 2025-12)

• Handled inbound calls from U.S.-based customers in a professional and courteous manner
• Assisted customers with enquiries, account information, and problem resolution
• Accurately captured and updated customer information on internal systems
• Followed scripts, procedures, and compliance requirements consistently
• Maintained clear communication while managing multiple systems during calls

Customer service agent at Teleperformance (2026-02 – Present)

• Worked as a Retail Delivery Customer Service Agent handling inbound customer enquiries related to orders, deliveries, returns, refunds, and account support
• Assisted customers professionally by resolving delivery issues, tracking orders, updating customer information, and providing accurate product and service information
• Demonstrated strong communication, problem-solving, and multitasking skills while working with multiple systems and following company procedures and service standards
• Maintained professionalism under pressure and focused on delivering positive customer experiences and first-call resolution

Matric – Grassy Park High School (2023)