Zenande Mvolofu
Call centre agent
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About
I am a self-motivated and dedicated Education student specializing in the Senior Phase. I have a strong passion for communication, leadership, and community involvement. Throughout my higher education, I was exposed to diverse groups through participation in PASMA, competitive netball, and other leadership initiatives.
I played a key role in helping establish a choir at Cape Town High, demonstrating teamwork, organizational skills, and a commitment to creating positive opportunities for others. I am eager to apply strong interpersonal, communication, and leadership abilities in a professional environment.
Experience
Call centre agent - Sell Direct
(2023-06 - 2024-04)
Duties and responsibilities
- Handled customer enquiries, resolved complaints, and provided appropriate solutions.
- Promoted and sold company products and services.
- Performed follow-up calls to confirm customer satisfaction and encourage repeat business.
- Worked collaboratively with team members and supervisors to improve sales performance and customer service.
Education
Senior Phase and FET Studies - Cape Peninsula University of Technology (2022-01)
National Senior Certificate - Sitoza Senior Secondary School (2021-01 - 2021-12)
