Zeneca

Talented Customer Service-Query Agent Professional with 4 years managing customer relationships. Expert in troubleshooting and problem-solving. Committed to delivering high-quality customer service.

Cahier at AutoZone (2018-10 – 2020-04)

• Demonstrated excellent customer service skills while serving customers in a high-volume retail environment.
• Accurately balanced cash drawers and reconciled discrepancies.
• Accomplished daily administrative tasks such as entering data and reconciling reports.

Call Center Agent at Health Window (2021-11 – 2023-08)

• Assisted customers with product setup, pre-packing of medication and troubleshooting over the phone as a Call Center Agent.
• Met and exceeded call center performance metrics set by the company.

PV Call Quality agent at Health Window (2023-09 – 2024-02)

• Rating agents call Quality and Training agents to improve on errors.
• Working with pharma companies and reporting adverse events related to specific medication.

Query Officer at Health Window (2024-03 – Present)

• Developed strong customer relations by providing timely and accurate information and solutions to customer inquiries.

– Voortrekkerhoogte High School (2010-01 – 2014-12)