Zethu Shongwe

Diligent, Reliable, Friendly, Matured and Hardworking person with good work ethics and attributes, who can provide efficient, organized and friendly secretarial support. Skilled at managing office supplies, handling phone duties and company correspondence and appointment scheduling.

Personal Assistant - Skills Academy - Pretoria, Gauteng

(2021-10 - 2022-12)

Reason for leaving: Contract ended

• Handled general administration and incoming calls/outgoing calls
• Completed scheduling duties and organized phone calls and appointments
• Registering students and assisting on career guidance
• Managing debit orders and payments of students
• Follow up on outstanding payments of students
• Monitoring the register of students in the academy

Receptionist - Phenomenal Projects - Pretoria, Gauteng

(2016-03 - 2021-02)

Reason for leaving: Contract ended

• Handled company correspondence, phones and email and responded to customers
• Completed scheduling duties and organized phone calls and appointments
• Managed and monitored inventory of office supplies and ordered new supplies when necessary
• Handled scheduling for executives and salesman, organized customer meetings and appointments
• Created and printed fax cover sheets, memos, correspondence, reports and other documents
• Performed other clerical duties such as filing, photocopying, scanning and binding documents
• Took minutes in meetings as and when required
• Prepared tender documents and submission
• Coordinated the pick-up and delivery of courier services
• Managed the CEO's diary
• Monitored the cleaning staff and the company cars usages
• Scheduled and made accommodation reservations and travelling arrangements
• Performed any other ad-doc duties associated with this position

Receptionist/General Admin/Cooperate Sales/Recruitment Consultant - College SA - Pretoria, Gauteng

(2015-05 - 2016-02)

Reason for leaving: Resigned due to company relocation

• Handled general administration and incoming calls and transferred to the relevant destination
• Set up corporate meetings for the company with potential clients
• Brought new business for the college
• Recruited new college staff members
• Prepared and conducted trainings
• Formatted cv's and updated data base
• Set up interviews between the company and cooperate clients
• Managed weekly petty cash to the value of R5000
• Assisted with all other HR daily duties

Call Center Coordinator - Bridge Cooperate - Pretoria, Gauteng

(2009-06 - 2014-10)

Reason for leaving: Retrenchment/Restructuring

• Managed sales and marketing of Micro loans lending
• Liaised with clients and providing exceptional service on daily basis
• Processed new loan applications
• Resolved conflicts and dealt with difficult clients
• Negotiated and closed deal
• Checked FICA documents
• Supervised and managed a team and gave training to new agents
• Ensured that daily targets are reached in order to achieve monthly set target

Bond Originating Consultant - Prosperity Link Bond Finance - Centurion, Gauteng

(2007-04 - 2008-05)

Reason for leaving: company relocated

• Received calls and made calls to clients (Inbound and outbound calling)
• Made telephonic sales and marketing of personal loans
• Recruited new clients for new or 2nd bonds applications and switching of such
• Managed ITC checks and filed in of application forms on behalf of clients
• Updated customer database

Diploma - Executive PA - College SA

Certificate - Computer Literacy and Call Center Administration - Skills Training and Employment Center (2006)

National Senior Certificate - Matric - Rebane Laka Secondary School (2004-12)